Patient Access Supervisor

BJC HealthCare • St. Louis, MO

1d • Remote

About The Position

BJC HealthCare is seeking a dynamic and patient-focused Patient Access Supervisor to lead a team of Prior Authorization Specialists supporting our oncology services. In this leadership role, you will oversee daily operations, develop and implement policies and procedures, and ensure compliance with established standards to support timely access to care for oncology patients. This position combines operational leadership with direct patient engagement, requiring a commitment to exceptional service, collaboration, and continuous process improvement. The Patient Access Supervisor will also monitor team workload and productivity, ensuring appropriate work distribution and efficient authorization processing to support both patients and care teams. This role requires the candidate to be located in the greater St. Louis area.

Requirements

• High School Diploma or GED
• 2-5 years of experience
• < 2 years of Supervisor Experience

Nice To Haves

• Bachelor's Degree
• CHAM certification

Responsibilities

• Manages and leads the daily operations Patient Access staff in assigned areas while focusing on delivering superior service to every patient on every visit.
• Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Ensures teams adhere to regulatory and contracted payer compliance while optimizing patient access functions including, but not limited to insurance verification and eligibility, authorization securement, notice of admissions to payers, accurate collection of data elements required for admission and treatment, patient payment collections.
• Develops, analyzes, and recommends changes that will increase patient satisfaction and improve accuracy and efficiencies within Patient Access and Revenue Cycle. Includes analyzing data and managing team performance on an individual and group perspective to improve outcomes, accordingly.
• Facilitates special projects as identified or assigned.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED