Patient Access Supervisor
About The Position
The Patient Access Services Supervisor reports to the Manager of Patient Access Services. Under general supervision, this role monitors operational systems and employee performance to improve patient satisfaction, operational efficiency, and effectiveness. The supervisor oversees staff members’ daily registration and scheduling functions, ensuring Patient Access Services Representatives provide high-quality customer service and verify and prepare patient accounts for billing to maximize payment for MUSP and MUHA services. The role requires a bachelor’s degree or equivalent education and/or relevant work experience, along with six years of progressive work experience and one year of management experience. The posting also lists minimum education and experience pathways: a bachelor’s degree and two years of directly related customer service experience; an associate’s degree and three years of such experience; or a high school diploma or GED and four years of directly related customer service experience.
Requirements
- Bachelor’s degree or equivalent education and/or relevant work experience.
- Six years of progressive work experience and one year of management experience.
- Alternatively, a bachelor’s degree from an accredited college or university and two years of directly related customer service experience; an associate’s degree and three years of directly related customer service experience; or a high school diploma or GED and four years of directly related customer service experience.
- Excellent communication skills.
- Ability to communicate effectively with patients and families, physicians, employers, and third-party payers.
Nice To Haves
- Related customer service experience in a medical office or hospital environment is highly preferred.
- Prior supervisory experience is beneficial.
Responsibilities
- Monitor operational systems and employee performance to increase patient satisfaction, operational efficiency, and effectiveness.
- Directly supervise staff performing daily patient registration and scheduling functions.
- Ensure Patient Access Services Representatives provide a high level of customer service.
- Ensure patient accounts are verified and prepared for billing to maximize payment for MUSP and MUHA services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
