Patient Access Supervisor

PAX Health, LLC•Mahwah, NJ

About The Position

The Patient Access Supervisor oversees daily front-end access operations, including intake, scheduling, eligibility verification, authorizations, and patient onboarding. The role ensures patients are prepared for evaluations, supports provider productivity and patient experience, and drives performance metrics across PAX programs. The supervisor leads the access team, coordinates with clinical and administrative partners, monitors operational reporting, and improves workflows while ensuring compliance with HIPAA and telehealth operational standards.

Requirements

2–4 years of experience in healthcare intake, scheduling, or patient access.
Solid understanding of insurance eligibility, referrals, and scheduling operations.
Strong communication, conflict-resolution, and workflow-management skills.
Experience with EHR systems.
Leadership and ownership, operational efficiency, a patient-centered mindset, communication and collaboration, problem-solving, accountability, and follow-through.

Nice To Haves

Prior supervisory or team lead experience is strongly preferred.

Responsibilities

Supervise daily intake, scheduling, and eligibility workflows.
Ensure new patients are prepared for evaluations, including forms, insurance, and onboarding.
Monitor appointment readiness and remove access barriers in real time.
Oversee no-show and cancellation workflows, same-week access strategies, and waitlists.
Coordinate referral intake and cross-location scheduling.
Coordinate depositions and perform other duties directly related to access operations.
Provide day-to-day supervision, coaching, and support to the access team.
Monitor performance metrics and support team accountability.
Participate in staff recruitment, training, competency development, and performance management.
Support a positive, patient-focused team culture.
Manage employee schedules and time-off requests and oversee payroll.
Collaborate with administration, operations, and Clinical Directors to support provider caseloads.
Partner with Support Staff and cross-functional departments to maintain processes and documentation that support the revenue cycle.
Escalate and resolve patient complaints, access delays, and scheduling barriers.
Coordinate with the Director of Patient Access/Ops on meetings, workflows, and priorities.
Use Prognocis, RingCentral, ZocDoc, and internal reporting tools to guide daily operations.
Run daily and weekly metrics, including conversion, cancellations, and access readiness.
Submit daily, weekly, and monthly reports.
Monitor team performance and provide feedback to management.
Identify workflow gaps and propose solutions to improve efficiency and patient experience.
Ensure compliance with HIPAA and telehealth operational standards.
Perform other duties as assigned.