Patient Access Supervisor

PAX Health•Mahwah, NJ

16h

About The Position

The Patient Access Supervisor oversees the daily operations of the front-end access team, including intake, scheduling, eligibility verification, authorizations, and patient onboarding. The role supports provider productivity, enhances the patient experience, and drives performance metrics across PAX programs. The supervisor provides day-to-day leadership and operational support to the access team, collaborates with administration, operations, Clinical Directors, and cross-functional departments, and monitors workflows and performance. The role uses access systems and internal reporting tools to guide operations, identify workflow gaps, and improve efficiency and patient experience while ensuring compliance with HIPAA and telehealth operational standards. Other duties directly related to access operations and other duties as assigned.

Requirements

2–4 years of experience in healthcare intake, scheduling, or patient access.
Solid understanding of insurance eligibility, referrals, and scheduling operations.
Strong communication, conflict resolution, and workflow management skills.
Experience with EHR systems.

Nice To Haves

Prior supervisory or team lead experience is strongly preferred.

Responsibilities

Supervise daily operations of intake, scheduling, and eligibility workflows.
Ensure new patients are prepared for evaluations, including forms, insurance, and onboarding.
Monitor appointment readiness and remove barriers to access in real time.
Oversee no-show and cancellation workflows, same-week access strategies, and waitlists.
Coordinate referral intake and cross-location scheduling.
Coordinate depositions.
Provide day-to-day supervision, coaching, and support to the access team.
Monitor performance metrics and support team accountability.
Participate in recruitment, training, staff competency development, and performance management.
Support a positive, patient-focused team culture.
Manage employee schedules and time-off requests.
Oversee payroll.
Collaborate with administration, operations, and Clinical Directors to support provider caseloads.
Partner with Support Staff and cross-functional departments to ensure processes and documentation support the revenue cycle.
Escalate and resolve patient complaints, access delays, and scheduling barriers.
Coordinate with the Director of Patient Access/Ops on meetings, workflows, and priorities.
Use Prognocis, RingCentral, ZocDoc, and internal reporting tools to guide daily operations.
Run daily and weekly metrics, including conversion, cancellations, and access readiness.
Submit daily, weekly, and monthly reports.
Monitor team performance and provide feedback to management.
Identify workflow gaps and propose solutions to improve efficiency and patient experience.
Ensure compliance with HIPAA and telehealth operational standards.
Perform other duties as assigned.