Patient Access Supervisor

Ensemble Health Partners • Suffolk, VA

17h • Onsite

About The Position

The Patient Access Supervisor organizes and coordinates assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work. The Supervisor resolves problems in the area of assignment, maintains working knowledge of its functions, and works with the Patient Access Manager to develop and coach staff. This role oversees staff orientation and training and performs revenue cycle work needed to support compliance and excellent customer service. The Supervisor also assists the Patient Access Manager with daily operations.

This is an on-site position at Bon Secours - Harbour View Medical Center in Suffolk, Virginia. The role includes an on-call rotation that may cover days, nights, and weekends. The starting pay is $47,400, with final compensation determined based on experience.

Requirements

• Certified Healthcare Access Management (CHAM).
• Certified Revenue Cycle Representative (CRCR).
• High school diploma or GED.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Must be able to work on-site at Bon Secours - Harbour View Medical Center in Suffolk, Virginia.
• Must reside and be authorized to work within the United States.

Nice To Haves

• Associate degree or bachelor's degree.
• Two to three years of supervisory experience in healthcare or a business field.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and management of teams using AI to support process and technological improvements, including exploration, experimentation, and application.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure registration and preregistration work is completed daily.
• Train staff, monitor daily productivity, and communicate performance information to staff.
• Provide and review reports tracking department metrics, including point-of-service collections, wait times, overtime, and productivity, on applicable reporting schedules or as requested.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collections, assign goals, and provide coaching or corrective action as appropriate.
• Participate in the on-call rotation, providing administrative and educational guidance to staff by telephone and filling in when needed for call-offs, staffing issues, or unexpected volumes.
• Assist in developing department processes and procedures; conduct staff training, education, development, and performance audits; provide ongoing coaching and education.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers while holding self and others accountable for service behaviors.
• Manage assigned projects involving implementation, tracking, and process changes, and routinely report progress to Patient Access Leadership.
• Participate in facility activities as assigned, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and effective communication between clinical teams and the organization’s team.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED