Patient Access Supervisor

Wake County Government•Raleigh, NC

8d•Onsite

About The Position

The Patient Access Supervisor oversees patient access staff and administrative operations for the Public Health Center’s STI Clinic and Cashier’s Office. The position supports clinic operations, staff training, quality assurance, financial reconciliation, and administrative reporting. The supervisor is also expected to support and participate in emergency preparedness and response activities, which may involve temporary changes to responsibilities, work hours, or work location. Influenza immunization is a condition of initial and continued employment, subject to compliance with federal law.

Requirements

High school diploma or GED.
Three years of job-related experience; equivalent education and experience are accepted.
Analytical thinking.
Strong coaching and mentoring skills.
Strong decision-making and problem-solving skills.
Ability to work collaboratively as part of a team.
Ability to develop and maintain effective relationships that encourage communication and teamwork.
Strong client/customer service skills.
Strong communication skills.
Ability to provide advice and counseling.
Strong interpersonal skills.
Technology efficiency.
Strong business administration skills.
Include all prior work experience on the application and resume.
Influenza immunization is a condition of initial and continued employment, subject to compliance with federal law.

Nice To Haves

Medical office or billing experience.
Experience with quality assurance or improvement.
Experience with budgets.
Supervisory experience.
Experience working with Athena.
Experience working with people from various backgrounds.

Responsibilities

Supervise Patient Access Representatives and ensure staff are trained in patient registration, self-pay collections, and charge retrievals for four specialty clinics.
Assist with practice management and quality assurance for the STI Clinic and Cashier’s Office.
Reconcile and report financial discrepancies related to transactions and claims; manage credit card purchases and reconcile monthly statements.
Develop, revise, and update administrative protocols.
Provide data and reports to the Clinic Operations Manager and prepare monthly statistical reports.
Coordinate clinical staff scheduling and provide administrative coverage for both offices.
Order office supplies, coordinate with vendors, maintain office equipment, and reserve rooms.
Facilitate patient satisfaction surveys and chart audits.
Conduct employee staff meetings.
Support and participate in emergency preparedness and response activities, including relevant exercises and training as required.