Patient Access Supervisor

UChicago Medicine • Chicago, IL

3d • $76,900 - $89,700 • Hybrid

About The Position

UChicago Medicine is seeking a Patient Access Supervisor for the Revenue Cycle Department. The role provides operational leadership and oversight for insurance verification, authorization, and HMO-related workflows that support timely patient access, accurate financial clearance, and optimal reimbursement. The Supervisor connects Patient Access, clinical teams, insurance companies, and Revenue Cycle partners to identify, communicate, and resolve complex issues efficiently.

The Supervisor oversees daily operations, monitors workflow performance, addresses payer and authorization barriers, and ensures staff have the guidance and resources to perform effectively. The role requires strong knowledge of insurance requirements, authorization processes, HMO workflows, and revenue cycle workflows across the front, middle, and back ends, as well as the ability to interpret payer guidelines and translate them into consistent operational practices.

Through hands-on leadership, problem-solving, staff coaching, and cross-functional collaboration, the Supervisor builds effective relationships with clinicians, staff, payers, and Revenue Cycle stakeholders. The position identifies opportunities to improve workflows, reduce authorization delays, prevent avoidable denials and write-offs, and support timely reimbursement while maintaining a patient-centered approach. Patient Access processes must be accurate, efficient, compliant, and aligned with organizational revenue cycle goals.

This is a full-time, 1.0 FTE position on the day shift, Monday through Friday, with a flexible remote work location and an expectation to work onsite when needed. The department is Revenue Cycle, and the role is non-union.

Requirements

• High school diploma required.
• A minimum of 1–3 years of supervisory experience.
• A minimum of 2 years of additional experience is stated, but the type of experience is not specified in the posting.
• Advanced knowledge of health insurance plans, payer requirements, benefit structures, and authorization guidelines.
• Proficiency using payer tools and systems to verify eligibility, benefits, network status, and authorization requirements.
• Knowledge of insurance requirements, authorization processes, HMO workflows, and revenue cycle workflows across front, middle, and back.

Nice To Haves

• Certified Revenue Cycle Representative (CRCR) certification preferred.
• Associate degree in a business or accounting function, or equivalent, preferred.
• Medicaid experience.

Responsibilities

• Provide direct leadership and operational oversight for staff, including daily work assignments, coaching, performance management, training, and ongoing development.
• Ensure staff have the knowledge, resources, and support to manage complex insurance verification, authorization, and HMO workflows while meeting service, compliance, and revenue cycle standards.
• Oversee insurance eligibility, benefits, network status, and authorization verification using payer tools and systems.
• Serve as the escalation point for complex or high-risk cases, resolving payer disputes and time-sensitive precertification and insurance verification issues, including through direct payer contact and service recovery with patients and clinical stakeholders.
• Oversee Out-of-Network (OON) plans, including insurance verification, benefit analysis, OON case review, and coordination with providers, clinic administrators, and Clinical Review teams.
• Establish performance expectations and monitor productivity, quality, accuracy, and adherence to workflows; address performance and operational issues.
• Develop departmental workflows, policies, standard operating procedures, and staff education programs in response to payer requirements, regulatory changes, and organizational initiatives.
• Perform additional leadership responsibilities, special projects, reporting, and other assigned duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED