Supervisor - Patient Access

Tenet Healthcare Corporation•Jasper, AL

About The Position

The Supervisor - Patient Access provides guidance, mentoring, and daily support to new and existing Patient Access staff, including assistance with escalated issues. The role supports planning across registration processes, including Admitting, Centralized Scheduling, the Emergency Department, and onsite or offsite clinics. The supervisor maintains positive customer service, helps staff resolve issues, enforces departmental and hospital policies, and contributes to developing and implementing policies consistent with hospital and corporate guidelines. The position monitors daily activity and prepares performance and metric reports, including financial clearance reports, and may complete special projects and reporting. It performs Patient Access functions as needed and participates in the management team to help ensure operational goals are met. Supervisory duties include interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems. Direct reports are Rep, PA I-IV. The role requires a high school diploma or equivalent and at least four years of experience in a medical facility, health insurance, or a related area. Candidates must be available to work hours and days as needed based on departmental or system demands and be on call as needed. Conifer requires applicable, legally permitted vaccinations and screenings to be confirmed before employment begins.

Requirements

High school diploma or equivalent.
At least four years of experience in a medical facility, health insurance, or related area.
Excellent interpersonal and organizational skills.
Demonstrated leadership abilities.
Thorough knowledge of computer systems in a Health Care Information System.
Clear understanding of Revenue Cycle Management and Regulatory Agencies.
Ability to receive and express detailed information through oral and written communications.
Ability to work in a sitting position.
Must meet applicable vaccination and screening requirements before the start of employment, as permitted by law.

Nice To Haves

College degree preferred; a two- or four-year degree in Business, Accounting, Medical Administration, or a related area is preferred.
Five or more years of experience in Patient Access preferred.
Two or more years in a supervisory or lead role preferred.

Responsibilities

Provide daily support, mentoring, and training to new and existing Patient Access staff and assist with escalated issues.
Assist with short- and long-range planning recommendations for registration process areas, including Admitting, Centralized Scheduling, the Emergency Department, and onsite or offsite clinics.
Maintain positive customer service and assist staff in resolving issues.
Enforce departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies.
Assist in developing and implementing policies in accordance with hospital and corporate guidelines.
Monitor daily activity and complete performance and metric reports, including financial clearance reports; perform special projects and reporting as assigned.
Perform Patient Access functions as needed.
Participate as part of the management team to help ensure the group meets operational goals.
Interview, hire, train, plan and assign work, direct employees, appraise performance, reward and discipline employees, and address complaints and resolve problems.
Be available to work hours and days as needed based on departmental or system demands and be on call as needed.