Patient Access Supervisor
About The Position
The Patient Access Supervisor provides guidance, mentoring, and training to new and existing Patient Access staff, supports staff in handling accounts and resolving escalated issues, and helps ensure the group meets operational goals. The role assists with short- and long-range planning for registration processes across admitting, centralized scheduling, emergency department, and on- and offsite clinics. It monitors daily activity and performance metrics, enforces and helps develop departmental policies, and performs Patient Access functions as needed. The position has supervisory responsibilities for Patient Access Representatives I–IV, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems. The role is based in a hospital work environment, requires sitting, and may require availability for hours and days dictated by departmental or system needs, as well as on-call work.
Requirements
- High school diploma or equivalent.
- At least 4 years of experience in a medical facility, health insurance, or related area.
- Excellent interpersonal and organizational skills.
- Demonstrated leadership abilities.
- Thorough knowledge of computer systems in a health care information system.
- Clear understanding of revenue cycle management and regulatory agencies.
- Ability to receive and express detailed information through oral and written communication.
- Ability to work in a sitting position.
- Must be available to work hours and days as needed based on departmental or system demands.
- Must be available for on-call work as needed.
- As applicable and permitted by law, obtain and provide confirmation of required vaccinations and screenings before starting employment.
Nice To Haves
- College degree preferred; a two- or four-year degree in business, accounting, medical administration, or a related area is preferred.
- At least 5 years of experience in Patient Access preferred.
- At least 2 years in a supervisory or lead role preferred.
Responsibilities
- Provide daily support, mentoring, and training to new and existing Patient Access staff, and assist with escalated issues.
- Assist with short- and long-range planning recommendations for registration processes, including admitting, centralized scheduling, emergency department, and on- and offsite clinics.
- Maintain positive customer service and assist staff in resolving issues.
- Enforce departmental policies, practices, procedures, and work rules in accordance with department and hospital policies.
- Assist in developing and implementing policies consistent with hospital and corporate guidelines.
- Monitor daily activity and complete performance and metric reports, including financial clearance reports.
- Complete special projects and reporting when assigned.
- Perform Patient Access functions as needed.
- Work as part of the management team to help ensure operational goals are met.
- Interview, hire, train, assign and direct work, appraise performance, reward and discipline employees, and address complaints and resolve problems.
Benefits
- Medical, dental, vision, disability, and life insurance.
- Paid time off for vacation and sick leave, with a minimum of 12 days per year.
- 401(k) with up to 6% employer match.
- 10 paid holidays per year.
- Health savings accounts and healthcare and dependent flexible spending accounts.
- Employee Assistance Program.
- Employee discount program.
- Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, AD&D, and auto and home insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
