Supervisor Patient Access

Montefiore Mount Vernon • St. Charles, IL

6d • $57,600 - $72,000

About The Position

The Patient Access Supervisor coordinates, prioritizes, and monitors the performance of Patient Access employees to support efficient customer service and a positive patient experience. In accordance with established policies and procedures, the Supervisor develops, trains, and assigns staff who provide inpatient and ambulatory registration, pre-registration, insurance verification, financial counseling, discharge processing, cashiering, and bed control. The role ensures compliant service delivery, encourages performance improvement, fosters a positive work environment among departmental and interdepartmental staff, and monitors work output to identify deficiencies and successes. The Supervisor promotes a courteous, patient-centered approach at every point of access, supports service recovery, and partners with leadership on patient satisfaction results and improvement initiatives. The role coordinates with Patient Accounts to ensure information needed for effective account collection is obtained accurately and promptly. The position reports to the Patient Access Director.

Requirements

• Bachelor's degree in healthcare or a related field required.
• Five years of work experience in a healthcare institution; significant experience in Patient Access, Patient Accounts, or a related area is preferred.
• Experience providing excellent customer service and resolving or escalating problems in a high-volume environment.
• Strong verbal and written communication skills, including telephone and face-to-face communication.
• Ability to work independently and get along with others.
• Strong leadership skills.
• Proficiency in Windows and Microsoft operating systems.

Nice To Haves

• Significant experience in Patient Access, Patient Accounts, or a related area.

Responsibilities

• Coordinate, prioritize, and monitor the job performance of Patient Access employees.
• Develop, train, and assign staff providing registration, pre-registration, insurance verification, financial counseling, discharge processing, cashiering, and bed control services.
• Ensure services are delivered in compliance with established policies and procedures.
• Keep self and staff focused on performance improvement and monitor work output for deficiencies and successes.
• Maintain and foster a positive work environment among departmental and interdepartmental staff.
• Promote a courteous, patient-centered approach at every point of access and support service recovery when concerns arise.
• Partner with leadership on patient satisfaction results and improvement initiatives.
• Coordinate with Patient Accounts to ensure information required for effective account collection is obtained accurately and in a timely manner.
• Maintain round-the-clock commitment to ensure operations perform at expected standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager