Patient Access Supervisor

Conifer Health Solutions•Birmingham, AL

About The Position

The Patient Access Supervisor provides guidance, mentoring, and daily support to new and existing Patient Access staff, including help with escalated issues and account handling. The role supports planning across registration functions such as Admitting, Centralized Scheduling, the Emergency Department, and onsite or offsite clinics. It monitors daily work and performance metrics, helps maintain customer service, enforces and develops policies, and performs Patient Access functions as needed. As part of the management team, the supervisor helps ensure operational goals are met and carries out supervisory duties including hiring, training, work direction, performance appraisal, employee recognition and discipline, and resolving complaints and problems. The position requires a high school diploma or equivalent and at least four years of experience in a medical facility, health insurance, or a related area. A college degree and five or more years of Patient Access experience are preferred, as is at least two years in a supervisory or lead role. The employee must be able to work in a sitting position, work hours and days as needed based on departmental or system demands, and be available on call as needed. The work environment is a hospital. Required vaccinations and screenings may need to be confirmed before employment, as applicable and permitted by law.

Requirements

High school diploma or equivalent.
At least four years of experience in a medical facility, health insurance, or a related area.
Excellent interpersonal and organizational skills.
Demonstrated leadership abilities.
Thorough knowledge of computer systems in a health care information system.
Clear understanding of Revenue Cycle Management and regulatory agencies.
Ability to receive and express detailed information through oral and written communications.
Ability to work in a sitting position.
Must be available to work hours and days as needed based on departmental or system demands and to be on call as needed.
Must provide confirmation of required vaccinations and screenings before the start of employment, as applicable and permitted by law.

Nice To Haves

College degree, preferably a two- or four-year degree in Business, Accounting, Medical Administration, or a related area.
Five or more years of experience in Patient Access.
Two or more years in a supervisory or lead role.

Responsibilities

Provide daily support, mentoring, and training to new and existing Patient Access staff, and assist with escalated issues.
Assist in preparing short- and long-range planning recommendations for registration processes, including Admitting, Centralized Scheduling, the Emergency Department, and onsite or offsite clinics.
Maintain positive customer service and assist staff in resolving issues.
Enforce departmental policies, practices, procedures, and work rules in accordance with department and hospital policies; assist with developing and implementing policies consistent with hospital and corporate guidelines.
Monitor daily activity and complete performance and metric reports, including financial clearance reports; perform assigned special projects and reporting.
Perform Patient Access functions as needed.
Work as part of the management team to ensure the group meets operational goals.
Interview, hire, train, assign and direct the work of employees; appraise performance; reward and discipline employees; address complaints; and resolve problems.