Patient Access Supervisor

Rome Health•City of Rome, NY

1d•$24 - $26•Hybrid

About The Position

Rome Health is a trusted healthcare provider with a long-standing commitment to serving our community with compassion, quality, and integrity. As one of Newsweek's Greatest Midsize Workplaces in Health Care (2026) with deep roots in the region and a strong history of clinical excellence, we provide reliable, patient-centered care across a wide range of services. Our culture is built on teamwork, respect, and accountability, and many employees build long, meaningful careers here-reflecting the stability and supportive environment we offer. We are equally committed to the future, investing in employee growth, development, and career advancement. Responsible for leading, overseeing and providing supervision of the work of Front-End Operations for Patient Access. Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance. Optimizes staff performance through process redesign, policy/procedure implementation, communications, continuing education and professional development activities, staff empowerment and outcome feedback. This position supports but are not limited to, the following essential job functions:

Requirements

Three (3) to five (5) years supervisory experience required
Strong communication and organizational skills
Ability to multitask and work collaboratively in a team environment

Nice To Haves

Experience in a complex, multi-site environment preferred
Basic clinical and computer skills preferred

Responsibilities

Supervise, train, and support Patient Access Advisors
Oversee patient registration, admissions, scheduling, and check-in
Ensure patient demographic information and medical records are accurate
Monitor registration workflows to reduce errors, delays, and duplicate medical records
Coordinate with clinical departments to support timely patient flow
Help resolve registration problems and escalated patient issues
Ensure compliance with HIPAA and patient confidentiality
Monitor adherence to organizational policies and regulatory requirements
Conduct audits of registration accuracy and completeness
Identify workflow problems and implement corrective actions
Develop procedures to improve efficiency and patient satisfaction