District Supervisor, Patient Access Coordination

PT Solutions • Boone, NC

1d • $43,000 - $50,000 • Onsite

About The Position

The District Supervisor, Patient Access Coordination oversees patient access operations across a defined geographic district, ensuring consistent workflows, timely referral coordination, and a strong patient experience. Supporting the Regional Manager, Patient Access Coordination, this role leads operational performance, coaching, and standardization across the clinics in the assigned district.

The supervisor manages Patient Access Coordinator staffing and performance, oversees referral coordination and related scheduling and patient-readiness processes, monitors compliance and operational KPIs, and works with clinic and regional partners to resolve issues and improve access. The role also delivers training, supports workforce planning and change management, and provides performance updates and improvement plans to the manager.

This is a full-time, onsite role, working 40 hours per week, Monday through Friday, with regular visits to the Charlotte University, Lake Norman, and Boone clinics. Compensation is $43,000–$50,000 per year plus incentives.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related field, or equivalent experience.
• At least 2 years of experience in patient access, care coordination, or outpatient healthcare operations.
• Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows.
• Excellent interpersonal, communication, analytical, and problem-solving skills.

Nice To Haves

• Experience with Epic or similar EHR platforms is strongly preferred.
• Patient access or medical front office supervisory experience is preferred.

Responsibilities

• Manage hiring, staffing, training, scheduling, and performance of Patient Access Coordinators within the district.
• Conduct regular check-ins and performance evaluations, and create skill development plans to coach and develop district coordinators.
• Cascade regional goals and align district work with organizational KPIs.
• Foster accountability, collaboration, and patient-first service.
• Oversee referral coordination, follow-up scheduling, patient preparation, and front-end revenue cycle management readiness across district clinics.
• Ensure consistent execution of workflows, scripts, scheduling protocols, and documentation requirements.
• Monitor compliance with benefit verification, authorization, and scheduling prerequisites.
• Partner with regional leaders to resolve operational gaps.
• Ensure coordinators provide a warm, accurate, and proactive patient experience.
• Review patient complaints, delays, and feedback, and drive improvements to close service gaps.
• Partner with clinic operations to remove obstacles affecting patient readiness or timely scheduling.
• Track and report district KPIs, including clinician schedule utilization, visits per evaluation, scheduling completion, financial clearance, and patient communication timeliness.
• Use data to identify trends and workflow issues and opportunities to increase throughput and minimize delays.
• Support implementation of best practices from enterprise, division, or regional pilots.
• Ensure regulatory and payer compliance across the district.
• Coordinate with clinic managers, regional access management, regional clinical operations, and centralized access teams.
• Serve as the primary operational link between Patient Access Coordinators and regional operations and access managers.
• Deliver onboarding, training, and ongoing competency development for Patient Access Coordinators.
• Reinforce workflow standardization, documentation accuracy, insurance knowledge, and patient communication excellence.
• Identify skill gaps and collaborate with enterprise training teams when needed.
• Support district workforce planning, staffing models, and scheduling coverage for access coordinators.
• Provide status updates, performance summaries, and improvement plans to the manager.
• Support local change management as new tools, processes, and technologies are deployed.
• Work onsite in supported clinics 40 hours per week and make regular visits to the assigned clinics.

Benefits

• Incentives in addition to the stated pay range.
• Professional development opportunities, including ongoing evidence-based clinical education and dedicated mentorship opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager