Patient Access Supervisor

Ascension DePaul Services•New Orleans, LA

About The Position

The Patient Access Supervisor supervises and coordinates patient access processing, including registration, scheduling, insurance verification, and the health center front desk. The role provides exceptional customer service at the clinic front desk and other areas of the health center, ensures compliance with administrative and departmental policies and procedures, and helps maintain adequate staffing. The supervisor works independently to obtain necessary information and resolve staff and patient issues, and uses a mature problem-solving approach when handling interpersonal conflict, dissatisfied patients, and time pressures. The role requires professional, courteous service and excellent customer service, telephone etiquette, and written and oral communication skills. Work is normally performed indoors in a temperature-controlled environment. The position is subject to a high volume of people from different cultures, varying and unpredictable situations, multiple calls and inquiries, and high volume and noise.

Requirements

High school diploma or equivalent.
Two years of experience in a health care business office setting.
Excellent verbal and written communication skills.
At least three years of computer experience.
At least two years of electronic health record experience.
Basic knowledge of medical terminology.
Basic knowledge of third-party payers and collection procedures.
Basic knowledge of ICD-10 and CPT.
Excellent customer service and telephone etiquette.

Nice To Haves

Associate degree or higher; five years of experience may substitute.
Three years of coursework in business and/or finance; business math preferred.
Excellent communication skills.
Ability to use tact and diplomacy in dealing with others.

Responsibilities

Supervise and coordinate activities related to registration, scheduling, and insurance verification.
Provide daily supervision to patient access staff and ensure prompt, courteous service to patients, visitors, providers, and associates.
Maintain patient records accurately and confidentially, protecting HIPAA information.
Monitor daily operations to ensure compliance with documented administrative and departmental policies and procedures.
Coordinate registration, scheduling, and insurance verification with other departments and outside referral sources or facilities to support continuity of care, timely communication, and accurate patient processing.
Ensure new employees complete training.
Monitor staff performance daily to support efficient, high-quality service.
Discuss financial service options with patients and/or family members.
Adjust daily provider schedules as needed to ensure adequate service levels.
Apply knowledge of self-pay, sliding scale, private, and Medicaid policies and procedures.
Ensure staff collect applicable co-payments, deductibles, and patient payments; provide receipts and ensure payments are documented in patient accounts.
Know how to report or document unsafe or hazardous conditions, incidents, and defective equipment in compliance with DCSNO policy.
Meet annual competency requirements related to emergency preparedness, hazards, blood-borne pathogens, universal precautions, infection control, electrical and fire safety, and other relevant topics.
Perform other duties as needed or required.