Supervisor Patient Access

ST JOHNS HEALTH•Jackson, WY

7d•$27 - $32•Onsite

About The Position

The Supervisor of Patient Access leads and coordinates assigned Patient Access functions to provide efficient, accurate, and patient-centered services. The role supports patient satisfaction, regulatory compliance, revenue cycle performance, operational effectiveness, and service excellence. As a working supervisor, this position provides leadership, guidance, and operational support to staff while fostering accountability, collaboration, continuous improvement, and exceptional customer service. The Supervisor works closely with the Patient Access Manager and other organizational leaders to support departmental priorities, promote operational consistency, and align Patient Access services with organizational objectives. The department operates 24 hours a day, seven days a week. The Supervisor must be flexible to meet operational needs and provide effective leadership, communication, and oversight across areas of responsibility and shifts. The position oversees Emergency Department Admitting, Central Admissions, and assigned Patient Access functions, and may assume oversight of additional functions and related services as assigned.

Requirements

High school degree or GED equivalent.
HFMA Certified Revenue Cycle Representative (CRCR) certification upon hire or within 12 months of hire, or equivalent.
Three to five years of experience in Patient Financial Services management in areas such as pre-services, scheduling, patient access, health information management, patient accounting, case management, patient assistance, or personnel management.
Knowledge of budgeting, cost estimating, and fiscal management principles and procedures.
Ability to perform administrative and operational duties associated with Patient Access services in a healthcare environment.
Ability to move throughout the facility and work at a computer workstation for extended periods.
Flexibility to work days, evenings, nights, weekends, and holidays.

Nice To Haves

Associate or bachelor's degree.
Knowledge of medical terminology.
Other relevant professional certifications.
Knowledge and understanding of hospital and clinic business office and Patient Financial Services procedures, health information systems, and processes.

Responsibilities

Provide direct supervision and operational oversight for assigned staff.
Participate in employee selection, onboarding, development, performance management, and corrective action processes.
Promote accountability, teamwork, and service excellence.
Balance leadership responsibilities with direct participation in departmental operations as a working supervisor.
Maintain proficiency in Patient Access functions and provide operational support as needed.
Support staffing, operational needs, and leadership coverage across shifts, including evenings, nights, weekends, and holidays.
Respond to staffing shortages, high-volume periods, operational disruptions, and situations requiring leadership intervention.
Oversee Emergency Department Admitting, Central Admissions, and assigned Patient Access functions.
Ensure accurate, timely, and compliant registration and admission processes, including adherence to applicable regulatory requirements.
Collaborate with leaders and departments to support patient flow and operational effectiveness.
Support front-end revenue cycle processes, including demographic and insurance accuracy, financial clearance, authorization activities, and denial prevention efforts.
Monitor quality, productivity, and key performance indicators; conduct audits; and implement process improvements to enhance operational performance and service delivery.
Assume oversight of additional Patient Access functions and related services as assigned.
Maintain leadership presence across shifts as needed to meet operational needs and maintain departmental oversight.