Patient Access Supervisor

Ensemble Health Partners • Cincinnati, OH

2d • $47,499 - $59,250 • Onsite

About The Position

Ensemble is hiring a Patient Access Supervisor to organize and coordinate assigned staff activities and ensure safe, effective, appropriate, and fiscally responsible work. The supervisor handles problems within the assigned area, maintains working knowledge of its functions, and partners with the Patient Access Manager to develop and coach staff. The role oversees staff orientation and training, performs revenue cycle tasks to support compliance and customer service, and assists with day-to-day operations.

This is an on-site position at Mercy - Anderson Hospital in Cincinnati, Ohio. The stated starting salary range is $47,499–$59,250 per year, based on experience. The supervisor participates in an on-call rotation that may include days, nights, and weekends, and may provide guidance remotely or fill in for staffing shortages or unexpected volumes.

The role calls for strong decision-making, courage, influencing, coaching and development, emotional intelligence, and the ability to create an inclusive environment. Ensemble describes its purpose as customer obsession, embracing new ideas, and striving for excellence.

Requirements

• Certified Healthcare Access Management (CHAM).
• High school diploma or GED.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• On-call availability that may include days, nights, and weekends.
• Ability to work on-site at Mercy - Anderson Hospital in Cincinnati, Ohio.

Nice To Haves

• Two-year associate degree or four-year bachelor's degree.
• Two to three years of supervisory experience in healthcare or a business field.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and management of teams using AI to support process and technology improvements, including exploration, experimentation, and application.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure registration and pre-registration work is completed daily.
• Train staff, monitor daily productivity, and communicate performance expectations and results.
• Provide and review department performance reports covering metrics such as point of service, wait times, overtime, and productivity, on requested reporting schedules.
• Coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collections, assign goals, and provide coaching or corrective action as appropriate.
• Participate in the on-call rotation, providing administrative and educational guidance to staff and filling in when needed for call-offs, staffing issues, or unexpected volumes.
• Help develop department processes and procedures; conduct staff training, education, and development; and audit performance with ongoing coaching and education as needed.
• Serve as a resource for staff and ancillary departments and promote excellent service for internal and external customers while holding self and others accountable for service behaviors.
• Manage assigned projects involving implementation, tracking, and process changes, and report routinely to Patient Access Leadership.
• Participate in facility activities as assigned, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and effective communication between clinical teams and Ensemble's team.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid certifications, including a company-paid Certified Revenue Cycle Representative (CRCR) certification.
• Tuition reimbursement.
• Comprehensive benefits supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED