Patient Access Supervisor (110326.1) FULL TIME

Bitterroot Health•Hamilton, MT

About The Position

Bitterroot Health is seeking a Patient Access Supervisor to lead its Patient Access team in Hamilton, Montana. Under the general supervision of the Patient Access Manager, the supervisor oversees daily department operations and supports staff serving patients across clinics and ancillary departments. The role helps ensure a positive patient experience through accurate registration, scheduling, insurance verification, and revenue cycle processes that contribute to the organization’s financial success.

Requirements

High school diploma or GED required.
Prior scheduling, patient accounts, unit clerk, or medical assistant experience required.

Nice To Haves

Graduate degree preferred.
Minimum one year of registration, billing, or related healthcare experience preferred.
Prior leadership experience preferred.

Responsibilities

Supervise and support Patient Access staff in their daily responsibilities.
Oversee patient appointment scheduling and registration processes.
Ensure accurate insurance verification and patient demographic information.
Coordinate telephone coverage and customer service activities.
Assist with patient referrals and point-of-service collections.
Maintain accurate data entry and secure handling of Protected Health Information (PHI).
Promote positive patient relations and high levels of customer satisfaction.
Support efficient department operations while contributing to Bitterroot Health’s financial success.
Participate in a rotating on-call schedule, including weekends and designated holidays.