Patient Access Supervisor (110326.1) FULL TIME

Bitterroot Health Human Resources • Hamilton, MT

6d

About The Position

Bitterroot Health is seeking a Patient Access Supervisor to lead the Patient Access team in Hamilton, Montana. The supervisor oversees daily department operations and supports staff serving patients across clinics and ancillary departments. Under the general supervision of the Patient Access Manager, this role supports a positive patient experience and accurate registration, scheduling, insurance verification, and revenue cycle processes that contribute to the organization’s financial success. The position includes supervisory responsibilities and a rotating on-call schedule, including weekends and designated holidays.

Bitterroot Health describes itself as a non-profit healthcare organization and the largest employer in Ravalli County. It offers employees a scenic Montana location, employee wellness and connection activities, pathway training, scholarships, and tuition reimbursement. The organization states that this role is eligible for its comprehensive full-time benefits package.

Requirements

• High school diploma or GED.
• Prior scheduling, patient accounts, unit clerk, or medical assistant experience.
• The position includes supervisory responsibilities.

Nice To Haves

• Graduate degree preferred.
• Minimum one year of registration, billing, or related healthcare experience preferred.
• Prior leadership experience preferred.

Responsibilities

• Supervise and support Patient Access staff in their daily responsibilities.
• Oversee patient appointment scheduling and registration processes.
• Ensure accurate insurance verification and patient demographic information.
• Coordinate telephone coverage and customer service activities.
• Assist with patient referrals and point-of-service collections.
• Maintain accurate data entry and secure handling of Protected Health Information (PHI).
• Promote positive patient relations and high levels of customer satisfaction.
• Support efficient department operations while contributing to Bitterroot Health’s financial success.
• Participate in a rotating on-call schedule, including weekends and designated holidays.

Benefits

• Comprehensive full-time benefits package, including health coverage, retirement plans, and paid time off.
• Employee Connections & Wellness Team resources and activities supporting occupational, physical, emotional, social, and inclusionary well-being.
• Regular employee gatherings.
• Pathway training, scholarships, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED