Patient Access Supervisor Jobs

About The Position

Requirements

• Bachelor's degree in healthcare administration, business, finance, or a related field, or equivalent experience.
• At least 2 years of experience in patient access, scheduling operations, or outpatient healthcare operations.
• Strong working knowledge of scheduling protocols, template management, and call center workflows.
• Excellent interpersonal communication, analytical, and problem-solving skills.
• Consistent attendance and schedule adherence in a remote role.
• Ability to use computer systems, telephony platforms, and EMR software, sit for extended periods, and perform repetitive tasks.

Nice To Haves

• Experience with Epic or similar EMR platforms is strongly preferred.
• Medical office or call center supervisory experience is preferred.

Responsibilities

• Manage hiring, staffing, training, scheduling, and performance of scheduling staff within the district.
• Conduct regular check-ins and performance evaluations, and create skill development plans to coach and develop scheduling teams.
• Cascade regional goals and align district work with organizational KPIs; foster accountability, collaboration, and patient-first service.
• Oversee daily appointment booking, template management, and standardized scheduling workflows across district clinics.
• Ensure consistent use of scripts, scheduling protocols, and documentation requirements, and monitor compliance with accuracy, service-level, and productivity standards.
• Partner with regional leaders to resolve operational gaps and conduct call and scheduling audits.
• Provide exception-based support during call surges or staffing issues.
• Ensure scheduling interactions provide a warm, accurate, proactive, patient-centered experience.
• Review complaints, delays, and patient feedback; drive improvements, close service gaps, and serve as an escalation point for patient concerns.
• Partner with clinic operations to address obstacles affecting timely scheduling and patient readiness.
• Track and report district KPIs, including call volumes, wait times, scheduling completion rates, and template utilization; analyze trends and identify workflow improvements.
• Support implementation of enterprise, divisional, or regional best practices and ensure compliance with privacy regulations, payer requirements, and internal quality standards.
• Coordinate scheduling activities with clinic managers, regional access and clinical operations leaders, and centralized access teams; serve as the operational link between scheduling staff and regional operations and access managers.
• Deliver onboarding, training, and ongoing competency development; reinforce workflow standardization, documentation accuracy, and effective patient communication.
• Identify skill gaps and collaborate with enterprise training teams; maintain current team reference documents and productivity tools.
• Support district workforce planning, staffing models, and scheduling coverage.
• Provide status updates, performance summaries, and improvement plans to the Regional Manager.
• Support local change management as tools, processes, and technologies are introduced.

Benefits

• Industry-leading professional development opportunities.
• Ongoing evidence-based clinical education.
• Dedicated mentorship opportunities.
• APTA-accredited Orthopedic Residency Program.
• Work-life flexibility.