Supervisor- Patient Access (Clinic)

Oklahoma Heart Hospital•Oklahoma City, OK

6d•Onsite

About The Position

The Supervisor- Patient Access oversees daily medical clinic front office operations under the direction of the Patient Access Manager. The role supports staff, coordinates scheduling and staffing, resolves workflow issues, and promotes accurate registration, efficient clinic operations, and exceptional patient service. Duties include assisting with recruitment, onboarding, training, timekeeping, and performance monitoring. Regular visits to main campuses and satellite clinics are required; travel between locations and occasional schedule flexibility are also required.

Requirements

High school diploma or equivalent required.
Three or more years of work experience in a front office medical setting or patient access experience preferred.
Knowledge of registration, check-in, check-out, insurance verification, pre-registration work queues, and point-of-service collections.
Ability to train staff, troubleshoot workflows, resolve conflicts, and maintain effective relationships with patients, caregivers, providers, and team members.

Nice To Haves

Bachelor’s degree preferred.
Previous leadership, supervisory, or staff training experience preferred.
Epic experience preferred.

Responsibilities

Oversee daily clinic front office operations, including patient check-in, check-out, registration, and customer service.
Coordinate float receptionist schedules and staffing coverage for PTO, absences, vacancies, and changing clinic needs.
Serve as the primary resource for staff questions, workflow troubleshooting, and routine operational concerns.
Ensure accurate patient registration, insurance verification, patient identification, consent documentation, and medical record scanning.
Assist with recruitment, interviewing, onboarding, orientation, and training of new employees.
Monitor staff performance, productivity, registration accuracy, and point-of-service collections; provide coaching and feedback.
Review timecards, assist with corrections, and report attendance concerns and payroll discrepancies.
Address routine patient concerns, support service recovery, and escalate unresolved issues appropriately.
Conduct regular visits to main campuses and satellite clinics to support staff and promote consistent workflows.
Identify opportunities to improve staffing, patient access, workflow efficiency, and overall clinic operations.