Clinic Patient Access Representative

Allina Health System • Minneapolis, MN

1d • Onsite

About The Position

Provides patient access and scheduling support for new and established patients and serves as a liaison for patients, families, providers, and staff regarding access and service-related questions. The role coordinates appointments and related services, responds to inquiries, helps resolve patient concerns, supports billing-related requests, updates patient account information, and documents interactions in the electronic medical record. The position is 1.0 FTE (80 hours per two-week pay period), with an eight-hour day shift and no weekend rotation.

Requirements

• Must be at least 18 years of age.
• Must have the education and/or experience needed to meet the required functional competencies listed in the job description.

Nice To Haves

• High school diploma or GED.
• Vocational or technical training from a healthcare program.
• At least 2 years of experience in healthcare or another customer service position.
• At least 2 years of basic medical terminology experience.

Responsibilities

• Provide scheduling support and coordinate appointments.
• Schedule appointments for services within or outside the health system, following established guidelines.
• Coordinate required services, medical records, relevant patient information, and education materials.
• Serve as an in-clinic resource for patients, families, providers, and staff on scheduling, billing, and service questions.
• Process incoming calls and correspondence related to access, billing, or service inquiries.
• Facilitate billing-related requests, such as price estimates or itemized statements.
• Provide first resolution for patient complaints and access concerns.
• Assist with patient account updates, including demographic and insurance information.
• Accurately document patient interactions in the electronic medical record.
• May complete prior authorizations and referrals, schedule specialty appointments, and manage assigned work queues.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, personal coaching, and other well-being resources.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed