Patient Access Rep Clinic

CommonSpirit Health • Seattle, WA

1d

About The Position

The Patient Access Representative manages administrative duties for the patient intake process in a clinic, following established guidelines. The role involves interacting with patients in person and by phone to facilitate check-in and check-out, collect information and payments, verify insurance, schedule appointments, and process referrals and authorizations. Success requires critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology to provide a seamless, high-quality patient intake experience.

The representative registers and checks patients in and out, records and verifies demographic, insurance, and other information such as workers’ compensation or third-party liability details, and follows registration procedures. They ensure registration requirements are met, including confirming that minors’ guardians have been notified; identify deficiencies; resolve non-complex issues or escalate them to appropriate staff. The role also includes routine insurance eligibility verification, scanning or copying patient-access materials into the correct location in the electronic medical record, recording non-clinical charges, and handling and reconciling payments.

Requirements

• One year of customer service work experience.

Nice To Haves

• Two years of customer service work experience.
• Healthcare or call center experience.

Responsibilities

• Register patients and perform patient check-in and check-out.
• Record and verify patient demographic, insurance, workers’ compensation, and other third-party liability information.
• Follow registration procedures and requirements, including ensuring minors’ guardians have been notified.
• Identify registration deficiencies, resolve non-complex issues, and escalate other issues to appropriate staff.
• Conduct routine insurance eligibility verifications.
• Copy or scan patient-access materials, such as identification, referrals, workers’ compensation documents, and insurance cards, into the correct location in the electronic medical record.
• Record non-clinical charges, including charges for forms, depositions or attorney fees, and retail fees.
• Handle and reconcile payments.
• Interact with patients in person and by phone to facilitate intake, collect information and payments, verify insurance, schedule appointments, and process referrals and authorizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed