Patient Access Rep Clinic

CommonSpirit Health • Seattle, WA

1d

About The Position

The Patient Access Representative manages administrative duties for the patient intake process in a clinic, following established guidelines. The role interacts with patients in person and by phone and supports a seamless, high-quality intake experience through check-in and checkout, collecting information and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. Success requires critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology.

Responsibilities include registering patients and checking them in or out; recording and verifying demographic, insurance, and other information, including Workers’ Compensation and third-party liability details; and following registration procedures, including ensuring minors’ guardians have been notified. The representative identifies deficiencies, resolves non-complex issues, or escalates issues to appropriate staff. The role also includes routine insurance eligibility verification, scanning or copying patient-access documents into the correct location in the electronic medical record, recording non-clinical charges, and handling and reconciling payments.

Requirements

• At least one year of customer service work experience.

Nice To Haves

• Two years of customer service work experience.
• Healthcare or call center experience.

Responsibilities

• Register patients and perform patient check-in and checkout.
• Record and verify demographic, insurance, Workers’ Compensation, and other third-party liability information.
• Follow registration procedures and requirements, including ensuring minors’ guardians have been notified.
• Identify deficiencies, resolve non-complex issues, and escalate other issues to appropriate staff.
• Conduct routine insurance eligibility verifications.
• Copy or scan patient-access documents, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
• Record non-clinical charges, including fees for forms, depositions or attorney services, and retail items.
• Handle and reconcile payments.
• Interact with patients in person and by phone, collect information and payments, schedule appointments, and process referrals and authorizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed