Patient Access Rep Clinic

Franciscan Medical Group • Seattle, WA

11h • $24 - $32

About The Position

The Patient Access Representative manages administrative duties for the patient intake process in a clinic while following established guidelines. The role involves interacting with patients in person and by phone to facilitate check-in and check-out, collect information and payments, validate insurance, schedule appointments, and process referrals and authorizations. Success requires critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology to support a seamless, high-quality patient intake experience.

Requirements

• One year of customer service work experience.

Nice To Haves

• Two years of customer service work experience.
• Healthcare or call center experience.

Responsibilities

• Register patients and/or check them in and out.
• At patient visits, record and verify demographic, insurance, and other information, including Workers’ Compensation and third-party liability details.
• Follow registration procedures and requirements, including ensuring that minors’ guardians have been notified.
• Identify deficiencies and resolve non-complex issues or escalate them to appropriate staff.
• Conduct routine insurance eligibility verifications.
• Copy and scan patient-access documents, such as identification, referrals, L&I materials, and insurance cards, into the appropriate location in the electronic medical record.
• Record non-clinical charges, including charges for form completion, depositions or attorney fees, and retail fees.
• Handle and reconcile payments.
• Schedule appointments and process referrals and authorizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed