Therapy Clinic Patient Access Representative

CALDWELL COUNTY HOSPITAL INC • Princeton, KY

3d • Onsite

About The Position

The Therapy Clinic Patient Access Representative greets and registers incoming patients, verifies demographic and insurance information, and collects up-front payments. The role schedules provider appointments by phone and in person, relays messages, and coordinates with providers and assistants. It works closely with providers, nursing staff, families, visitors, and administration, while maintaining patient confidentiality and providing courteous guest service.

The position also handles patient account payments and financial counseling, insurance information and explanations of benefits, charge tickets, medical records requests, mail, and front-office operations. Day-end duties may include preparing deposits, balancing the cash drawer, securing the building, and maintaining an orderly workstation and waiting area. Employees are cross-trained to perform the listed duties and may provide coverage or complete other assignments as requested.

The role requires a high school diploma or equivalent, typing at 25 words per minute, prior computer knowledge, and one year of related work experience. Knowledge of Word and Excel is preferred. The work involves extended periods of standing, walking, or sitting and lifting supplies or equipment weighing approximately 50 pounds.

Requirements

• High school graduate or equivalent.
• Typing skills of at least 25 words per minute.
• Previous computer knowledge.
• One year of related work experience.
• Excellent guest service, communication, and multitasking skills.
• Written and oral communication skills, basic problem-solving and time-management skills, and ability to interact positively with personnel.
• Ability to work independently and accept delegation of appropriate tasks.
• Ability to follow oral and written instructions and established procedures.
• Ability to use computer systems and related applications and maintain confidential information.
• Ability to read, analyze, and interpret written information and respond to common customer inquiries or complaints.
• Ability to answer and converse on the telephone and respond to voice paging equipment.
• Ability to stand, walk, or sit for extended periods and lift supplies or equipment weighing approximately 50 pounds.
• Sufficient vision and hearing to perform job duties; the posting specifies no hearing loss greater than 40 decibels.
• Manual dexterity and mobility, including reaching, stooping, bending, kneeling, crouching, pushing, and pulling.

Nice To Haves

• Knowledge of Microsoft Word and Excel.

Responsibilities

• Greet patients and register them promptly and courteously.
• Verify and update patient demographics, employment details, emergency contacts, account responsibility, guarantor information, and consent documents.
• Collect and correctly enter insurance information and alert a supervisor when insurance needs to be re-filed.
• Verify and collect co-payments, co-insurance, deductibles, and other up-front or account payments; provide receipts and explain the self-pay policy.
• Tally receipts and charge tickets, prepare the daily deposit, balance the cash drawer, check charge tickets, and complete other day-end duties.
• Assist patients with account payments and collect on old account balances.
• Schedule appointments according to provider protocols, enter appointments accurately, and offer alternatives when needed.
• Maintain current provider schedule information, monitor schedules for booking inefficiencies, restrict schedules when providers are away, and reschedule appointments when providers cancel.
• Relay messages between patients and providers, recording accurate patient and pharmacy contact details when applicable.
• Initiate and verify charge tickets and place completed tickets with the correct medical records for providers or assistants.
• Maintain patient confidentiality and handle medical records requests, including invoicing and copying or scanning records.
• Answer telephone calls promptly and helpfully, and maintain professional telephone etiquette.
• Monitor and maintain an orderly waiting area, coordinate patient movement, and report problems to a supervisor.
• Provide coverage for other employees as needed; open and distribute mail; receive and appropriately handle insurance EOBs and payments.
• Follow dress code, attendance, computer-use, safety, infection-control, compliance, and departmental policies and procedures.
• Maintain a safe, professional, and respectful environment and report safety hazards or policy violations.
• Complete required training and continuing education and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED