Patient Access Representative - Clinic
About The Position
The Patient Access Representative is the first point of contact for patients in the Endocrinology clinic and helps provide a positive patient experience through customer service, registration, scheduling, insurance verification, and support for clinic operations. The position rotates between St. Vincent's East and the Happy Hollow location and follows a Monday-through-Friday schedule with rotating hours between 7 a.m. and 5 p.m. The role includes greeting patients, handling calls and inquiries, maintaining accurate patient and insurance information in the electronic medical record (EMR), coordinating appointments, explaining billing information, and managing check-in and check-out. The representative also scans and uploads documents, monitors wait times, collaborates with providers and staff, and maintains an organized work area and waiting room. UAB St. Vincent’s is part of UAB Medicine and serves Alabama through hospitals and clinics. The organization describes its work as grounded in compassion, service, respect, personalized care, teamwork, and meeting patients’ physical, psychological, social, and spiritual needs.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- Associate degree in healthcare administration or a related field preferred.
- Previous experience in a healthcare or medical office setting preferred.
Responsibilities
- Greet patients in a friendly, professional, and timely manner.
- Answer inbound calls promptly and professionally, and make outbound calls to confirm or reschedule appointments as needed.
- Obtain, verify, and accurately enter patient demographic and insurance information into the EMR.
- Schedule and coordinate patient appointments, ensuring the date, time, provider, and location are correct.
- Respond to patient inquiries or direct calls and messages to the appropriate staff.
- Explain billing information and assist patients with account questions.
- Manage patient check-in by collecting and posting payments, updating demographics, and verifying insurance.
- Manage patient check-out by scheduling follow-up appointments, providing receipts, and confirming next steps for care.
- Scan and upload medical records and documentation into the EMR.
- Verify medical insurance coverage using online tools and phone resources.
- Monitor patient wait times and address concerns to maintain customer satisfaction.
- Collaborate with healthcare providers and staff to support efficient patient flow and clear communication.
- Maintain a clean, organized work area and waiting room environment.
Benefits
- Eligible positions may include generous paid time off, paid parental leave, an Associate Assistance Program, and a Tuition Reimbursement Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
