Clinic Patient Access Representative
About The Position
Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. Its mission is to provide exceptional care by preventing illness, restoring health, and providing comfort. The organization emphasizes whole-person care, employee well-being, and career development. The Clinic Patient Access Representative provides patient access and scheduling support for new and established patients. The role serves as a liaison for patients, families, providers, and staff regarding access and service-related questions. This position is 1.0 FTE, with 80 hours per two-week pay period, an 8-hour day shift, and no weekend rotation.
Requirements
- Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.
Nice To Haves
- High school diploma or GED.
- Vocational or technical training from a healthcare program.
- At least 2 years of experience in healthcare or another customer service position.
- At least 2 years of basic medical terminology experience.
Responsibilities
- Provide scheduling support and coordinate appointments.
- Schedule appointments for services within or outside the health system, following established guidelines.
- Coordinate required services, medical records, relevant patient information, and education materials.
- Serve as an in-clinic resource for patients, families, providers, and staff regarding scheduling, billing, and service questions.
- Process incoming calls and correspondence related to access, billing, or service inquiries.
- Facilitate billing-related requests, such as price estimates or itemized statements.
- Provide first resolution for patient complaints and access concerns.
- Assist with patient account updates, including demographic and insurance information.
- Accurately document patient interactions in the electronic medical record.
- May complete prior authorizations and referrals, schedule specialty appointments, and manage assigned work queues.
- Perform other duties as assigned.
Benefits
- Medical and dental coverage.
- PTO/time away.
- Retirement savings plans.
- Life insurance.
- Short-term and long-term disability coverage.
- Voluntary benefits, including vision, legal, and critical illness coverage.
- Tuition reimbursement or continuing medical education, as applicable.
- Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
- Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, personal coaching, and tools.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
