Clinic Patient Access Representative Senior

Allina Health

8d • $23 - $32 • Remote

About The Position

Allina Health is seeking a senior Clinic Patient Access Representative to provide advanced patient access, intake coordination, and scheduling support for complex or high-acuity patients. The role serves as a subject matter expert and informal mentor while retaining direct responsibility for patient access work. It is a remote position, with the employee required to reside within commuting distance of Allina Commons in Minneapolis, Minnesota. The position is a 1.0 FTE role working 40 hours per week on an 8-hour day shift, with no weekend rotation.

The representative provides advanced scheduling support for complex, specialty, and high-acuity patient populations, working with clinical teams to assess urgency and access needs using clinical workflow knowledge and established guidelines. The role addresses access barriers, manages complex work queues and escalated scheduling issues, supports patients, providers, and staff with access and service questions, and facilitates billing-related requests. It also provides peer guidance and supports onboarding and training, without formal supervisory authority. Additional advanced access functions and other duties may be assigned.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies.
• At least 3 years of healthcare scheduling or patient-access experience, including demonstrated experience managing complex scheduling scenarios, referrals, and specialty access workflows.
• At least 2 years of basic medical terminology experience and understanding of clinical workflow.

Nice To Haves

• High school diploma or GED.
• Associate or vocational degree.
• Medical reception or equivalent program.

Responsibilities

• Provide advanced scheduling support for complex, specialty, or high-acuity patient populations.
• Partner with clinical teams to assess urgency and access needs using clinical workflow knowledge and established access guidelines.
• Identify barriers to access and develop alternative scheduling pathways or solutions.
• Manage complex work queues and escalated scheduling issues requiring advanced problem solving.
• Serve as a clinic resource for access, scheduling, billing, and service-related questions.
• Provide first-level resolution for escalated access or scheduling concerns.
• Facilitate billing-related requests and ensure appropriate follow-up.
• Document patient interactions and decisions accurately and promptly.
• Serve as an informal mentor and subject matter expert for Clinic Patient Access Representatives.
• Provide peer guidance and share knowledge about complex scheduling, referrals, and workflows.
• Support onboarding and training of new staff without formal supervisory authority.
• Identify workflow or access improvement opportunities and partner with leadership as appropriate.
• May participate in projects or work groups supporting workflow improvements and implementations.
• Complete referrals, specialty scheduling, and other advanced access functions as assigned.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed