Senior Patient Access Representative - Neurology Clinic

UTHealth Houston•Houston, TX

About The Position

The UTHealth Department of Neurology in Houston, Texas, is seeking a full-time Senior Patient Access Representative. The position serves as a team leader and mentor while supporting daily patient access operations, including scheduling appointments, verifying eligibility, ensuring medical necessity compliance, and posting payments. It helps provide a seamless, patient-centered experience and supports efficient clinic operations. The role is responsible for obtaining and accurately recording patient demographic, insurance, and financial information; explaining and collecting required forms and signatures; and ensuring insurance notifications and authorizations are completed on time. It also protects the facility’s financial integrity through payment collection and arrangements, financial counseling, charity application support, and identifying alternative reimbursement resources. The representative monitors and resolves account issues, performs account analysis and trending, and contributes to quality review and process improvement. As a team leader, the representative helps ensure daily processes are completed, schedules employees, answers staff questions, and supports orientation and training. The role communicates professionally with patients and their families, physicians, care management, ancillary departments, nursing units, physicians’ office staff, and insurance companies. Employees must reside and work permanently in Texas. This is a security-sensitive position.

Requirements

High school diploma or equivalent.
Four years of experience in a hospital or medical business office setting.
Ability to multitask.
Proficient typing and keyboarding skills.
Must permanently reside and work in the State of Texas.
Ability to meet the security and integrity requirements for a security-sensitive position.

Responsibilities

Schedule patient appointments and accurately enter required information into the computer system.
Obtain demographic, insurance, and financial information from patients or guarantors and enter it accurately into the computer system.
Explain required forms to patients or guarantors and obtain necessary signatures.
Ensure medical necessity compliance by gathering required information, reviewing the Compliance System, communicating with patients or guarantors, and obtaining signatures.
Collect patient liability, establish payment arrangements, discuss payment options, screen for eligibility, complete complex financial counseling, review and submit charity applications, and identify alternative reimbursement resources.
Verify insurance eligibility and benefits and ensure required notifications and authorizations are completed within required timeframes.
Post payments in the computer system and generate patient receipts.
Monitor, review, and resolve patient account issues on assigned reports; perform account analysis and trending.
Complete quality reviews and monitor for process improvement opportunities.
Serve as a team leader by ensuring daily processes are complete, scheduling employees, answering employee questions, and assisting with orientation and training.
Communicate effectively and professionally with patients, families, physicians, care management, ancillary departments, nursing units, physicians’ office staff, and insurance companies; complete thorough and accurate documentation.
Adhere to university policies, procedures, and standards, including budgetary specifications, time management, supply management, productivity, and accuracy of practice.
Meet mandatory and continuing education and skills competency requirements; support department goals and serve as a preceptor, mentor, and resource to less experienced staff.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Paid holidays, a preventative leave day, vacation, and sick time; approximately 37–38 days of time off per year.
Increasing vacation accrual with tenure.
Monthly longevity payments after two years of service.
Retirement/pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.