Patient Access Representative - Neurology

Kingman Healthcare•Kingman, AZ

About The Position

The Patient Access Representative provides clerical support for the Neurology team and helps ensure a seamless patient registration process. The role includes confirming patient demographic information, verifying benefits, scheduling and coordinating post-discharge care, collecting copays or other payments, balancing accounts, and completing general data entry. The representative preregisters, registers, schedules, reschedules, and discharges patients according to defined guidelines while providing excellent customer service. This is a full-time, day-shift position, Monday through Friday, 8:00 a.m. to 5:00 p.m. The role requires the ability to use business office equipment and a computer, and to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit throughout the scheduled shift. Expected duties involve, but do not routinely involve, exposure to bloodborne pathogens. Kingman Regional Medical Center (KRMC) is a 235-bed, multi-campus healthcare system and the largest healthcare provider and only remaining not-for-profit hospital in Mohave County, Arizona. The organization has more than 1,900 employees, 270 physicians and allied health professionals, and 150 volunteers. KRMC describes itself as an innovator in rural healthcare and a teaching hospital, providing a full continuum of specialized medical services. The organization emphasizes safety, integrity, teamwork, accountability, respect, and appreciation. Kingman Healthcare, Inc. does not provide visa sponsorship for this role.

Requirements

High school diploma or equivalent.
BLS certification through the American Heart Association or American Red Cross.
At least 1 year of experience in a customer service position and/or office setting.
Ability to use business office equipment and a computer.
Ability to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift.

Responsibilities

Provide excellent customer service while completing patient registration.
Confirm patient demographic information and verify benefits.
Schedule and coordinate post-discharge care for patients.
Collect copays or other payments and balance accounts.
Complete general data entry.
Preregister, register, schedule, reschedule, and discharge patients according to defined guidelines.

Benefits

Medical, dental, and vision coverage.
Employer-paid HSA for HDHP participants.
Wellness program and Employee Assistance Program.
Employer-paid group life insurance.
Short- and long-term disability coverage.
Paid leave accruals and PTO cash-out opportunities.
403(b) retirement plan with employer contributions.
Employee recognition programs, employee discounts, and employee referral bonus program.
Employee identity theft protection.
On-site daycare for employees’ children of all ages.
On-site Wellness Center with fitness classes, personal training, indoor pool, racquetball, and basketball courts.
Tuition reimbursement and scholarships for full-time employees.
Eligible employees with qualified student loans may be eligible for Public Service Loan Forgiveness.
Competitive salary and growth opportunities.