Patient Access Representative - Neurology

Kingman Regional Medical Center•Kingman, AZ

1d•Onsite

About The Position

Join the Neurology team as a Patient Access Representative. This role provides clerical support and helps ensure a seamless patient registration process. Responsibilities include verifying benefits, facilitating patient discharges, collecting copays or payments, maintaining accurate account balances, and performing general data entry. The representative provides customer service throughout registration and preregistration, schedules and reschedules patients, coordinates post-discharge care, and discharges patients according to defined guidelines. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., on the day shift. Work requirements include using business office equipment and a computer, and being able to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift. Duties involve possible, but not routine, exposure to bloodborne pathogens. Kingman Regional Medical Center (KRMC) is a 235-bed, multi-campus healthcare system and the largest healthcare provider and only remaining not-for-profit hospital in Mohave County, Arizona. It has more than 1,900 employees, 270 physicians and allied health professionals, and 150 volunteers. KRMC describes itself as an innovator in rural healthcare and a teaching hospital, providing a continuum of specialized medical services. It highlights a culture of safety, integrity, teamwork, accountability, respect, and appreciation, supported by recognition, career growth, and employee celebrations. Kingman Healthcare, Inc. does not provide visa sponsorship for this role.

Requirements

High school diploma or equivalent.
BLS certification through the American Heart Association or American Red Cross.
At least one year of experience in a customer service position and/or office setting.
Ability to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift.
Ability to use business office equipment and a computer.

Responsibilities

Provide excellent customer service while completing patient registration.
Confirm patient demographic information and verify benefits.
Schedule and coordinate post-discharge care for patients.
Collect copays or other payments and balance accounts.
Perform general data entry.
Preregister, register, schedule, reschedule, and discharge patients according to defined guidelines.

Benefits

Competitive salary and comprehensive benefits package.
Medical, dental, and vision coverage.
Employer-paid HSA for HDHP participants.
Wellness and Employee Assistance Program.
Employer-paid group life insurance and short- and long-term disability coverage.
Paid leave accruals and PTO cash-out opportunities.
403(b) retirement plan with employer contributions.
Employee recognition programs, employee discounts, and employee referral bonus program.
Employee identity theft protection.
On-site daycare for employees’ children of all ages.
On-site wellness center with fitness classes, personal training, indoor pool, racquetball, and basketball courts.
Tuition reimbursement and scholarships for full-time employees.
Eligible employees with qualifying student loans may be eligible for the Public Service Loan Forgiveness program.
Growth opportunities.