Patient Access Representative

Puyallup Tribal Health Authority • Tacoma, WA

2d • $22 - $27 • Onsite

About The Position

Be the face of an exceptional patient experience! As a Patient Access Representative at Puyallup Tribal Health Authority (PTHA), you play a critical role in creating a welcoming, efficient, and compassionate environment from the very first interaction. As a Patient Access Representative in this fast-paced and dynamic setting, your ability to connect with patients, stay organized, and keep things running smoothly ensures every individual feels supported and valued from the moment they walk through the door.

Requirements

• HS Diploma or GED
• At least two (2) years of front desk experience in a medical or dental setting
• Recent hands-on EPIC experience with strong accuracy and independence.
• Demonstrated proficiency in core Patient Access functions, including scheduling, registration, patient check-in, eligibility, insurance verification, and use of electronic health record/practice management systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Strong attention to detail and ability to multitask in a face-paced environment
• Excellent communication and customer service skills

Responsibilities

• Create positive first impressions by greeting, checking in, and assisting patients and visitors with professionalism and warmth
• Deliver outstanding customer service in a high-volume clinical environment
• Manage patient registration and scheduling, ensuring accuracy and efficiency
• Maintain electronic health records (EHR) by preparing, verifying, and updating patient information
• Coordinate appointments and follow-ups, supporting smooth patient flow
• Verify insurance and eligibility, including DSHS screening and demographic updates
• Handle administrative tasks such as answering phones, routing calls, data entry, scanning, and correspondence
• Support clinic operations by collaborating across departments and providing coverage as needed

Benefits

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (2) years of service
• Life and AD&D insurance coverage
• Approved loan repayment site for various student loan programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED