Patient Access Representative

University of North Texas System•Fort Worth, TX

2d•Onsite

About The Position

UNT Health is seeking a Patient Access Representative to perform clerical duties requiring knowledge of medical terminology and hospital, clinic, or laboratory procedures. The role provides customer service and assistance to patients, including appointment scheduling, patient billing, and compiling and recording medical charts, reports, and correspondence. The position is based at UNT Health in Fort Worth and follows a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule.

Requirements

High school diploma or GED and one year of customer service experience, or an equivalent combination of education and experience.
Ability to multitask in a busy environment while maintaining professional composure.
Ability to complete assignments on time, accurately, and with attention to detail.
Excellent customer service and strong communication skills.
Ability to accept ideas and ask leadership for help when needed to accomplish work goals.
Ability to ensure smooth transitions of important information between people or departments.
Ability to participate actively and positively as part of a team.
Self-motivation and ownership of projects.
Ability to work in a high-stress environment.
Applicants must submit at least two professional references as part of their application.

Nice To Haves

Bilingual.

Responsibilities

Perform other duties as assigned to meet the ongoing needs of the department.
Operate office equipment and software applications to prepare reports, financial statements, letters, case histories, or medical records.
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient appointments, surgeries, or medical consultations.
Maintain medical records, technical library, or correspondence files.
Greet visitors, determine the purpose of their visit, and direct them to appropriate staff.
Complete patient appointment check-in and check-out.
Compile and record medical charts, reports, or correspondence using a computer.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Transmit correspondence or medical records by mail, email, or fax.
Perform clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Interview patients to complete documents, case histories, or registration.
Gather patient insurance information and check eligibility.
Maintain patient schedule preparation and ensure it is completed within the directed timeframe.
Offer assistance to patients as a customer service representative.