Patient Access Representative - Physician Clinic

Terrebonne General Health System • Rutland, OH

4d

About The Position

The Patient Access Representative validates and registers patients' demographic, medical, and financial information accurately, completely, and in a timely manner in accordance with departmental standards and procedures. The role involves communicating with patients, families, and staff; collecting and verifying registration and insurance information; coordinating patient flow; explaining policies and consent forms; and carrying out related technical and documentation tasks. The representative maintains confidentiality, provides excellent customer service, complies with legal and regulatory requirements, and informs supervisors of concerns or issues.

Requirements

• Maintain accuracy, completeness, and timeliness when validating and registering patient information.
• Communicate professionally and maintain patient confidentiality.
• Knowledge of medical terminology is preferred.
• Working knowledge of ICD and CPT coding is preferred.
• Experience in patient registration is preferred.
• Experience in an insurance or medical office setting is preferred.

Nice To Haves

• Knowledge of medical terminology.
• Working knowledge of ICD and CPT coding.
• Experience in patient registration.
• Experience in an insurance or medical office setting.

Responsibilities

• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds while maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information during registration and pre-registration.
• Coordinate patient flow with scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, and address patient or family concerns appropriately.
• Contribute to a collaborative team environment with flexibility, professionalism, and a positive attitude.
• Resolve challenges diplomatically, offer constructive feedback for process improvement, and adapt to changes that enhance service delivery.
• Prioritize tasks and manage high volumes of registrations while maintaining accuracy and timeliness.
• Perform technical tasks such as assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and inform supervisors of concerns or issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed