Albany Access Representative - Physician Clinic

Mosaic Life Care•Albany, MO

3d•Onsite

About The Position

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The role collects and safeguards patient information and provides receptionist support for the provider’s office to support patient care delivery and follow-up. The position requires travel between system facilities and off-site locations as needed.

Requirements

High school diploma or GED/HiSET equivalent required.
Ability to input data and perform basic bookkeeping.
Ability to communicate with customers, physicians, and caregivers.
Ability to answer multiple telephone lines, type, file, and handle money.
Must be courteous and work professionally and caringly with internal and external customers.
Ability to work with interruptions and adapt to flexibility in hours and workflow, foster teamwork, and promote service and quality.
Ability to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch regularly.
Ability to lift and/or move up to 10 to 25 pounds.
Ability to comprehend physician orders, medical terminology, and staff requests; follow policies and procedures; relay information or instructions to appropriate people; prioritize assignments and complete them; and manage stress in a fast-paced environment.
Visual ability to read orders and instructions and analyze charts; hearing ability to answer telephones, take direction from staff, and respond to patient inquiries.
Must be able to travel between system facilities and off-site locations as needed.

Nice To Haves

Associate’s degree or business college certificate preferred.
Experience with computer data entry, customer service, collections, and medical record responsibilities preferred.
Knowledge of medical terminology preferred.

Responsibilities

Schedule, reschedule, and cancel appointments with physicians and nurse practitioners.
Perform clinic check-in and check-out functions.
Accurately enter patient data into computer systems, including registration, medical record assignment, and visit creation.
Communicate with patients about appointments, insurance forms, medical releases, and other documentation.
Prepare release-of-information and consent forms for patient signatures according to applicable statutes; request information from other healthcare providers and coordinate its receipt.
Answer phones, make necessary calls, and provide receptionist services to patients, visitors, providers, and hospital staff.
Relay information among providers, nursing personnel, patients, family members, and visitors as a communication liaison.
Contact other departments regarding STAT or NOW orders and assist with scheduling in ancillary departments when needed.
Maintain confidentiality of information concerning patients, hospital personnel, and medical staff.
Attend departmental meetings and in-services.
Request payment, balance receipts for deposit, prepare deposits, and reconcile daily charge tickets.
Perform other duties as assigned.