Albany Access Representative - Physician Clinic

Mosaic Life Care•Albany, MO

2d•Onsite

About The Position

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The role supports patient care delivery and follow-up by serving as a receptionist for the provider’s office and collecting and safeguarding patient information. The position involves patient registration, appointment coordination, communication with patients and healthcare staff, and related administrative and payment tasks.

Requirements

High school diploma or GED/HiSET equivalent.
Ability to input data and perform basic bookkeeping.
Ability to communicate with customers, physicians, and caregivers.
Ability to answer multiple telephone lines, type, file, and handle money.
Must be courteous and work professionally and compassionately with internal and external customers.
Ability to work with interruptions and flexibility in hours and workflow, foster teamwork, and promote service and quality.
Ability to comprehend physician orders, medical terminology, and staff requests; follow policies and procedures; relay information or instructions to appropriate people; prioritize assignments and complete them; and manage stress in a fast-paced environment.
Ability to read orders, instructions, and charts; answer telephones, take direction from staff, and respond to patient inquiries.
Must be able to travel between system facilities and off-site locations as needed.

Nice To Haves

Associate's degree or business college certificate.
Experience with computer data entry, customer service, collections, and medical record responsibilities.
Knowledge of medical terminology.

Responsibilities

Schedule, reschedule, and cancel appointments with physicians and nurse practitioners.
Perform clinic check-in and check-out functions.
Accurately and completely enter patient data, including registration, medical record assignment, and visit creation.
Communicate with patients about appointments, insurance forms, medical releases, and other documentation.
Prepare release-of-information and consent forms for patient signature, send requests to other healthcare providers, and coordinate receipt of additional information for physicians and other healthcare providers.
Answer phones, make necessary calls, and serve as a receptionist for patients, visitors, providers, and hospital staff.
Relay information among providers, nursing personnel, patients, family members, and visitors.
Contact other departments for STAT or NOW orders and assist with scheduling in ancillary departments when necessary.
Maintain confidentiality of information about patients, hospital personnel, and medical staff.
Attend departmental meetings and in-services.
Request payments, balance receipts for deposit, prepare deposits, and reconcile daily charge tickets.
Perform other duties as assigned.