Clinic Patient Access Representative

Allina Health • Buffalo, MN

3d • $22 - $30 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The organization’s mission is to provide exceptional care by preventing illness, restoring health, and providing comfort. It emphasizes whole-person care, employee well-being, and career development.

The Clinic Patient Access Representative provides patient access and scheduling support for new and established patients. The position serves as a liaison for patients, families, providers, and staff on access and service-related questions. It is a 1.0 FTE position, working 80 hours per two-week pay period on an eight-hour day shift, with no weekend rotation. The role is based at 2800 Hennepin Ave S, Minneapolis, Minnesota.

The representative schedules and coordinates appointments, including services within or outside the health system, and coordinates related services, medical records, patient information, and education materials. The representative supports patients, families, providers, and staff with scheduling, billing, and service inquiries; processes related calls and correspondence; and facilitates billing requests such as price estimates and itemized statements. The position provides first-level resolution for patient complaints and access concerns, assists with patient account updates, and documents interactions in the electronic medical record. Additional duties may include prior authorizations, referrals, specialty scheduling, and management of assigned work queues.

The listed pay range is $22.04 to $30.01 per hour. Starting pay may depend on factors including experience, education, and any applicable union agreement. Shift, weekend, and other differentials may be available for certain shifts or work. Benefits and eligibility depend on FTE and union representation.

Requirements

• Must be at least 18 years of age.
• Must have the education and/or experience needed to meet the required functional competencies listed in the job description.

Nice To Haves

• High school diploma or GED.
• Vocational or technical training from a healthcare program.
• Two or more years of experience in healthcare or another customer service position.
• Two or more years of experience with basic medical terminology.

Responsibilities

• Provide scheduling support and coordinate appointments.
• Schedule appointments for services within or outside the health system, following established guidelines.
• Coordinate required services, medical records, relevant patient information, and education materials.
• Serve as an in-clinic resource for patients, families, providers, and staff regarding scheduling, billing, and service questions.
• Process incoming calls and correspondence related to access, billing, or service inquiries.
• Facilitate billing-related requests, such as price estimates or itemized statements.
• Provide first-level resolution for patient complaints and access concerns.
• Assist with patient account updates, including demographic and insurance information.
• Accurately document patient interactions in the electronic medical record.
• May complete prior authorizations and referrals, perform specialty scheduling, and manage assigned work queues.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed