Clinic Patient Access Representative

Allina Health • Richfield, MN

3d • $22 - $30 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Clinic Patient Access Representative provides patient access and scheduling support for new and established patients and serves as a liaison for patients, families, providers, and staff on access and service-related questions. The position is a 1.0 FTE role, working 80 hours per two-week pay period in eight-hour day shifts, with no weekend rotation.

The representative coordinates and schedules appointments, including services within or outside the system, and coordinates required services, medical records, relevant patient information, and education materials. The role supports patients, families, providers, and staff with scheduling, billing, and service questions; processes related calls and correspondence; and facilitates billing requests such as price estimates and itemized statements. It also provides initial resolution for patient complaints and access concerns, updates patient account demographics and insurance information, and accurately documents interactions in the electronic medical record. Additional duties may include prior authorizations, referrals, specialty scheduling, and managing assigned work queues.

The posted base pay range is $22.04 to $30.01 per hour. Starting pay depends on factors including experience, education, and any applicable union agreement; differentials may be available for certain shifts or work. Allina Health describes a commitment to whole-person care, employee well-being, and an inclusive workplace. Benefit eligibility and offerings depend on FTE and union representation.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.

Nice To Haves

• High school diploma or GED.
• Vocational or technical training from a healthcare program.
• Two or more years of experience in healthcare or another customer service position.
• Two or more years of basic medical terminology experience.

Responsibilities

• Provide scheduling support and coordinate appointments.
• Schedule appointments for services within or outside the system, following established guidelines.
• Coordinate required services, medical records, relevant patient information, and education materials.
• Serve as an in-clinic resource for patients, families, providers, and staff regarding scheduling, billing, and service questions.
• Process incoming calls and correspondence related to access, billing, or service inquiries.
• Facilitate billing-related requests, such as price estimates or itemized statements.
• Provide first resolution for patient complaints and access concerns.
• Assist with patient account updates, including demographics and insurance information.
• Accurately document patient interactions in the electronic medical record.
• May complete prior authorizations and referrals, perform specialty scheduling, and manage assigned work queues.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed