Clinic Patient Access Representative

Allina Health • Edina, MN

2d • $22 - $30 • Onsite

About The Position

Provides patient access and scheduling support for new and established patients and serves as a liaison for patients, families, providers, and staff regarding access and service-related questions. The role supports appointment coordination, patient inquiries, billing-related requests, issue resolution, and accurate documentation in the electronic medical record.

This position is a 1.0 FTE role, working 80 hours per two-week pay period on an 8-hour day shift, with no weekends. The position is in the Pulmonology and Sleep department at 7450 France Ave South, Suite 210, Edina, MN 55435.

Requirements

• Must be 18 years of age with education and/or experience needed to meet the required functional competencies listed on the job description.

Nice To Haves

• High school diploma or GED.
• Vocational or technical training from a healthcare program.
• Two or more years of experience in healthcare or another customer service position.
• Two or more years of basic medical terminology experience.

Responsibilities

• Provide scheduling support and coordinate appointments.
• Schedule appointments for services within or outside the health system, following established guidelines.
• Coordinate required services, medical records, relevant patient information, and education materials.
• Serve as an in-clinic resource for patients, families, providers, and staff regarding scheduling, billing, and service questions.
• Process incoming calls and correspondence related to access, billing, or service inquiries.
• Facilitate billing-related requests, such as price estimates or itemized statements.
• Provide first resolution for patient complaints and access concerns.
• Assist with patient account updates, including demographics and insurance information.
• Document patient interactions accurately in the electronic medical record.
• May complete prior authorizations and referrals, support specialty scheduling, and manage assigned work queues.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, resources, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed