Patient Access Rep Clinic
About The Position
As a Patient Access Representative, you will manage administrative duties for the patient intake process in a clinic while adhering to established guidelines. You will interact with patients in person and by phone, facilitating check-in and check-out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. The role requires critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology to provide a seamless, high-quality patient intake experience. Responsibilities include registering and checking patients in and out; recording and verifying demographic, insurance, and other information such as Workers’ Compensation and third-party liability details; ensuring registration requirements are met, including guardian notification for minors; resolving non-complex issues or escalating them as appropriate; conducting routine insurance eligibility verifications; scanning patient-access materials into the correct electronic medical record location; recording non-clinical charges; and handling and reconciling payments.
Requirements
- One year of customer service work experience.
- Critical thinking and strong customer service skills.
- Knowledge of insurance, billing, and medical terminology.
Nice To Haves
- Two years of customer service work experience.
- Healthcare or call center experience.
Responsibilities
- Register and check patients in and out.
- Record and verify demographic, insurance, Workers’ Compensation, and other third-party liability information.
- Follow registration procedures and requirements, including ensuring minors’ guardians have been notified.
- Identify deficiencies, resolve non-complex issues, and escalate other issues to appropriate staff.
- Conduct routine insurance eligibility verifications.
- Copy and scan patient-access materials, such as identification, referrals, L&I documents, and insurance cards, into the correct location in the electronic medical record.
- Record non-clinical charges, including charges for forms, depositions or attorney fees, and retail fees.
- Handle and reconcile payments.
- Facilitate patient check-in and check-out, collect data and payments, schedule appointments, and process referrals and authorizations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
