Patient Access Rep Clinic
About The Position
Virginia Mason Franciscan Health is hiring a Patient Access Representative to support the pre-anesthesia testing clinic. The role facilitates a positive patient experience through friendly coordination and advocacy during reception, registration, and other interactions, including identity verification, collecting patient demographics, financial counseling, and coordinating surgical check-in and bed assignments. The representative serves as the clinic’s central administrative and communication hub. Responsibilities include maintaining records, checking charts for completeness, obtaining requested documents, processing and transferring orders from physicians and healthcare teams, and answering and directing incoming calls. The role also anticipates and responds to patients’ and families’ non-clinical needs, helping keep clinic operations efficient and patient-centered.
Requirements
- Must reside in the state of Washington.
- High school graduate, upon hire; or high school GED, upon hire.
- One year of experience in a front-office healthcare setting, including telephone communication with patients and physician offices and experience with scheduling software and an EHR.
- Strong organizational skills, attention to detail, and warm, patient-centered communication.
Nice To Haves
- Prior hospital experience in a perioperative unit or pre-surgical setting, upon hire.
- Washington Certified Nursing Assistant credential, upon hire; or Washington Medical Assistant Registration, upon hire.
Responsibilities
- Collect, enter, and correct required data in the legacy EHR system, emphasizing accurate demographic and surgical procedure information for inpatient and outpatient services, including pre-registration and pre-admission.
- Monitor patient needs following examinations, treatments, and procedures, and assist patients within the scope of the position.
- Follow up on physician orders and document actions taken in the medical record.
- Participate in administrative tasks that support quality and core metrics, including chart audits and audits for clinical or program compliance.
- Provide additional clerical support to clinical areas as needed.
- Help inform perioperative departments, physician offices, and clinical areas about changes to pre-anesthesia testing clinic requirements, processes, or programs.
- Coordinate reception, registration, identity verification, demographic collection, financial counseling, surgical check-in, and bed assignment processes.
- Maintain clinic records, check charts for completeness, obtain requested documents, process and transfer physician and healthcare team orders, and answer and direct incoming calls.
- Anticipate and respond to the non-clinical needs of patients and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
