Patient Access Rep Clinic

Franciscan Medical Group • Seattle, WA

1d • $24 - $35

About The Position

As a Patient Access Representative, you will manage administrative duties for the patient intake process in a clinic, following established guidelines. You will interact with patients in person and by phone, facilitate check-in and check-out, collect data and payments, validate insurance, schedule appointments, and process referrals and authorizations. Success in the role requires critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology to support a seamless, high-quality patient intake experience.

Requirements

• One year of customer service work experience.

Nice To Haves

• Two years of customer service work experience.
• Healthcare or call center experience.

Responsibilities

• Register and check patients in and out.
• Perform patient check-in at the time of visits; record and verify demographic, insurance, Workers’ Compensation, and other third-party liability information; follow registration procedures, ensure requirements are satisfied (including notification of minors’ guardians), resolve non-complex deficiencies, and escalate other issues to appropriate staff.
• Conduct routine insurance eligibility verifications.
• Copy and scan patient-access-related documents, such as identification, referrals, L&I documents, and insurance cards, into the correct location in the electronic medical record.
• Record non-clinical charges, including charges for form completion, depositions or attorney fees, and retail fees.
• Handle and reconcile payments.
• Interact with patients in person and by phone; facilitate check-in and check-out, collect data and payments, schedule appointments, and process referrals and authorizations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed