Patient Access Rep - Bone & Joint Clinic

St. Tammany Parish Hospital • Covington, LA

3d

About The Position

The Patient Access Rep is primarily responsible for efficient, organized patient check-in and check-out, with throughput and customer service as top priorities. The role schedules appointments and verifies insurance during registration as appropriate. It gathers accurate patient information while maintaining confidentiality and ensuring patients are aware of their rights under HIPAA regulations and company policy. The representative answers and directs multiline phone calls politely and courteously, collects copayments and patient balances, and scans or files documents into the medical record as needed.

The position is based at the Bone & Joint Clinic and is scheduled for 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m. The representative should be willing to learn all aspects of the office, work as a team player in a busy environment, and maintain a professional demeanor.

Requirements

• Ability to operate a computer, copier, and fax machine.
• Good communication skills and a great deal of patience.
• Ability to work well with others in a very busy environment.
• Ability to maintain a professional demeanor at all times.
• Good physical health; able to stand, sit, or walk for long periods.
• Ability to lift at least 10 pounds.
• Ability to work with a moderate level of noise.

Nice To Haves

• Medical office experience is preferred.
• Previous knowledge of medical terminology.
• A high school diploma or GED is preferred; proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.

Responsibilities

• Complete efficient, organized patient check-in and check-out.
• Support patient throughput and provide customer service.
• Schedule appointments and verify insurance during registration as appropriate.
• Collect accurate patient information while maintaining confidentiality and informing patients of their rights under HIPAA regulations and company policy.
• Answer multiline phones and direct calls politely and courteously.
• Collect copayments and patient balances.
• Scan or file documents into the medical record as needed.
• Learn all aspects of the office and work collaboratively with the team.
• Maintain a professional demeanor at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed