Patient Access Rep - Bone & Joint Clinic

St. Tammany Parish Hospital • Covington, LA

2d

About The Position

Patient Access Reps are primarily responsible for completing efficient and organized patient check-in and check-out. Throughput and customer service are top priorities. The role includes scheduling appointments, verifying insurance during registration as appropriate, collecting accurate patient information while maintaining confidentiality and ensuring patients are aware of their rights under HIPAA regulations and company policy, answering and directing calls politely and courteously, collecting copayments and patient balances, and scanning or filing documents into the medical record as needed.

Requirements

• Able to operate a computer, copier, and fax machine.
• Good communication skills and patience.
• Willingness to learn all aspects of the office and be a team player.
• Ability to work well with others in a very busy environment.
• Maintain a professional demeanor at all times.
• Good physical health.
• Able to stand, sit, or walk for long periods.
• Able to lift at least 10 pounds.
• Able to work with a moderate level of noise.
• Physical effort includes constant reaching, handling/feeling, talking, hearing, and seeing; occasional lifting, carrying, pushing/pulling, stooping, and crouching.

Nice To Haves

• Medical office experience.
• Previous medical terminology knowledge.
• High school diploma or GED; proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.

Responsibilities

• Complete efficient and organized patient check-in and check-out.
• Prioritize patient throughput and customer service.
• Schedule appointments and verify insurance during registration as appropriate.
• Collect accurate patient information while maintaining confidentiality and informing patients of their rights under HIPAA regulations and company policy.
• Answer multiline phones and direct calls politely and courteously.
• Collect copayments and patient balances.
• Scan or file documents into the medical record as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed