Patient Access Services Rep-Rapid Clinic

Grand Itasca Clinic & Hospital•Grand Rapids, MN

8d•Onsite

About The Position

The Patient Access Services Representative completes patient registration, verifies insurance, ensures registrations are complete, initiates referrals, and financially secures accounts. The role supports the Rapid Clinic and clinic, providing a patient-centered registration and scheduling experience while collaborating with the Business Department to support the revenue cycle. The position is part-time at 0.5–0.8 FTE (40–64 hours per pay period), on-site at Grand Itasca Clinic & Hospital in Grand Rapids. The schedule includes days, evenings, and every third weekend.

Requirements

Must be 18 years of age or older.
One year of customer service experience.
Ability to collect co-payments and present fiscal information.
Great computer skills.
Fantastic customer service skills.

Nice To Haves

Associate degree in a business-related field.
One year of admitting experience and/or health insurance experience.

Responsibilities

Register patients arriving for scheduled appointments by obtaining necessary consents, signatures, documents, and insurance verification.
Schedule patient appointments.
Collect co-pays at the time of service.
Identify coverage or self-pay issues and engage Financial Advocates as needed.
Enter patient information and scan required documents in the scheduling system.
Collaborate with the Business Department to support the revenue cycle.
Provide great customer service to patients and coworkers.
Adhere to Grand Itasca Clinic & Hospital policies.
Maintain consistent and reliable attendance.
Cover all Patient Access areas as needed.
Perform other duties as required.

Benefits

Competitive pay.
Tuition reimbursement and scholarship/grant opportunities.
Health, dental, vision, and life insurance beginning on the first of the month after 30 days of employment.
Generous paid time off.
Short-term disability bank.
401(k) with employer contributions.
Experience pay.
Shift differential.
Employee referral program.
On-the-job training.
Short- and long-term disability.
Early access to earned wages.
Voluntary insurance options.
Resources supporting financial and personal well-being.