Patient Access Rep Clinic

CommonSpirit Health • Seattle, WA

2d

About The Position

The Patient Access Representative manages administrative duties for the patient intake process in a clinic, following established guidelines. The role involves interacting with patients in person and by phone to facilitate check-in and check-out, collect data and payments, validate insurance, schedule appointments, and process referrals and authorizations. Success requires critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology to provide a seamless, high-quality patient intake experience.

The representative registers and checks patients in and out, records and verifies demographic, insurance, and other information, and follows registration procedures, including requirements involving notification of minors’ guardians. They identify deficiencies and resolve non-complex issues or escalate them to appropriate staff. Duties also include routine insurance eligibility verification; scanning or copying patient-access materials into the correct electronic medical record location; recording non-clinical charges, such as form completion, deposition or attorney fees, and retail fees; and handling and reconciling payments.

Requirements

• One year of customer service work experience.

Nice To Haves

• Two years of customer service work experience.
• Healthcare or call center experience.

Responsibilities

• Register patients and perform patient check-in and check-out.
• Record and verify demographic, insurance, Workers’ Compensation, and other third-party liability information.
• Follow registration requirements, including ensuring minors’ guardians have been notified.
• Identify registration deficiencies, resolve non-complex issues, and escalate other issues to appropriate staff.
• Conduct routine insurance eligibility verifications.
• Copy or scan patient-access materials, including identification, referrals, L&I documents, and insurance cards, into the correct location in the electronic medical record.
• Record non-clinical charges, including charges for form completion, depositions or attorney fees, and retail fees.
• Handle and reconcile payments.
• Interact with patients in person and by phone to facilitate intake, collect information and payments, validate insurance, schedule appointments, and process referrals and authorizations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed