Patient Access Rep Clinic

CommonSpirit Health•Tacoma, WA

About The Position

The Patient Access Representative facilitates a positive patient experience through friendly coordination and advocacy in reception, registration, and other interactions during patient visits. Duties include verifying identity, collecting patient demographics, providing financial counseling, and coordinating surgical check-in and bed assignments. The role serves as the central administrative and communication hub for the pre-anesthesia testing clinic, maintaining records, checking charts for completeness, obtaining requested documents, processing and transferring physician and healthcare team orders, and answering and directing incoming calls. The representative anticipates and responds to the non-clinical needs of patients and their families while helping keep clinic operations efficient. The position collects, enters, and corrects required information in the legacy EHR system, with emphasis on accurate demographic and surgical procedure information for inpatient and outpatient services at the time of service or during pre-registration and pre-admission. It monitors patient needs after examinations, treatments, and procedures and assists patients within the scope of the position. The representative follows up on physician orders and documents actions in the medical record, participates in administrative quality and core-metric work such as chart and compliance audits, provides clerical support to clinical areas as needed, and updates perioperative departments, physician offices, and clinical areas about changes to pre-anesthesia testing clinic requirements, processes, or programs.

Requirements

Must reside in the state of Washington.
High school graduate and one year of experience in a front office healthcare setting, including telephone communication with patients and physician offices, and experience with scheduling software and an EHR; alternatively, a high school GED is listed as a requirement upon hire.
Strong organizational skills, attention to detail, and warm, patient-centered communication.

Nice To Haves

Prior hospital experience in a perioperative unit or pre-surgical setting.
Washington Certified Nursing Assistant certification.
Washington Medical Assistant registration.

Responsibilities

Facilitate patient reception, registration, and other visit interactions, including identity verification and collection of patient demographics.
Provide financial counseling and coordinate surgical check-in and bed assignment processes.
Maintain pre-anesthesia testing clinic records, check charts for completeness, and obtain requested documents.
Process and transfer physician and healthcare team orders; answer and direct incoming calls.
Collect, enter, and correct required data in the legacy EHR system, ensuring accurate demographic and surgical procedure information.
Monitor patient needs following examinations, treatments, and procedures, and assist within the scope of position duties.
Follow up on physician orders and document actions taken in the medical record.
Participate in administrative activities supporting quality and core metrics, including chart audits and clinical or program compliance audits.
Provide additional clerical support to clinical areas as needed.
Update perioperative departments, physician offices, and clinical areas about changes in pre-anesthesia testing clinic requirements, processes, or programs.