Patient Access Rep Clinic
About The Position
As a Patient Access Representative, you will manage administrative duties for the patient intake process in a clinic while following established guidelines. You will interact with patients in person and by phone, facilitating check-in and check-out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. The role calls for critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology to support a seamless, high-quality patient intake experience. The position includes registering and checking patients in and out; recording and verifying demographic, insurance, and other information; conducting routine insurance eligibility verifications; scanning patient-access documents into the electronic medical record; recording non-clinical charges; and handling and reconciling payments. Registration duties include following required procedures, ensuring minors’ guardians have been notified, and resolving non-complex issues or escalating them when appropriate.
Requirements
- At least one year of customer service work experience.
- Knowledge of insurance, billing, and medical terminology.
- Strong customer service and critical-thinking skills.
Nice To Haves
- Two years of customer service work experience.
- Healthcare or call center experience.
Responsibilities
- Register and check patients in and out.
- Record and verify patient demographic, insurance, and other information, including Workers’ Compensation and other third-party liability information.
- Follow registration procedures and requirements, including ensuring minors’ guardians have been notified.
- Identify deficiencies and resolve non-complex issues or escalate them to appropriate staff.
- Conduct routine insurance eligibility verifications.
- Copy and scan patient-access documents, such as identification, referrals, L&I documents, and insurance cards, into the correct location in the electronic medical record.
- Record non-clinical charges, including charges for form completion, depositions or attorney fees, and retail fees.
- Handle and reconcile payments.
- Interact with patients in person and by phone to facilitate intake, collect information and payments, validate insurance, schedule appointments, and process referrals and authorizations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
