Patient Access Supervisor Jobs

About The Position

Requirements

• At least one year of office experience is preferred.
• Background in Oncology is preferred.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Welcome all patients and visitors by greeting them in person, answering inquiries and directs them through the registration process.
• Prepares new patient chart packets in advance of the visit according to scheduled appointment times to ensure patient and staff time is efficiently utilized.
• Utilize an electronic medical record, multi-line phone system, fax machine, printer, copier and scanner to process patients through the registration process.
• Answer phones and transfer phone calls to corresponding employees.
• Coordinates all front office work and patient flow activities.
• Confirm referrals are current and in the chart.
• Ensures that all forms including patient demographics, insurance information and required consents have been completed.
• Verifies patient insurance coverage to determine patient liabilities to include copays, deductibles and coinsurance.
• Follows cash handling guidelines and procedures.
• Refers patients to the Financial Counselor as needed.
• Work closely with Financial Counselor, Patient Navigator, Scheduler and other staff to ensure smooth collection process.
• Prepares daily reports showing daily collections and verify deposit information.
• Maintains monthly collection goal.
• Maintains QA of 98%.
• Resolve all office-based issues and tasks related to equipment, computer, and supplies.
• Adheres to and follows all patient experience initiatives.
• Reports to and departs from work on time and as scheduled.
• Must be able to deal with stress while maintaining composure.
• Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).
• Performs all other duties as assigned.