Patient Access Supervisor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Minimum of 4 years of relevant experience.
• Ability to maintain effective interpersonal relationships.
• Commitment to the University’s core values.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate, and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.
• Proficiency in computer software, including Microsoft Office.

Nice To Haves

• Relevant education, certifications, and/or work experience may be considered.

Responsibilities

• Obtain, confirm, and enter demographic, financial, and clinical information required for financial clearance of scheduled patient accounts.
• Orient, train, evaluate, and monitor registration staff using positive reinforcement and recognition.
• Ensure staff adhere to established policies and procedures.
• Assist with planning, organizing, and scheduling to accommodate expected daily volumes.
• Communicate patient flow issues to appropriate managing staff.
• Verify and update patient demographic and insurance information as needed.
• Explain consent for treatment, financial liability, and HIPAA to patients.
• Initiate performance management processes to address ongoing performance issues.
• Make efforts to collect outstanding patient account balances, run end-of-day reports, ensure accurate accounting of collected funds, and deposit funds.
• Identify and recommend process changes to improve registration performance and efficiency.
• Establish and assess the effectiveness of internal controls within the unit and compliance with University policies and procedures.
• Ensure employees are trained on functional controls and University policies and procedures.
• Monitor staff compliance with business initiatives and motivate the team to meet key performance indicators, including patient satisfaction, co-pay and previous balance collections, registration processing time, and denials.
• Maintain harmonious and collaborative working relationships with healthcare team members.
• Follow University and unit-level policies and procedures and safeguard University assets.
• Perform additional duties or responsibilities as necessary.

Benefits

• Medical benefits
• Dental benefits
• Tuition remission
• Competitive salaries