Patient Access Supervisor (Weekend Nights) - Emergency Registration

Oklahoma State University • Tulsa, OK

3d

About The Position

The Supervisor, Patient Access oversees the accuracy and performance of registration, admissions, patient estimates, and authorization processes. The role monitors registration-related errors and denial trends, and conducts daily audits to identify issues, support staff accountability, and improve front-end revenue cycle outcomes.

The supervisor supports daily Patient Access operations, including workforce and work queue management. Duties include training and retraining employees, reviewing staff competencies, implementing policy and procedure changes, monitoring work quality and service standards, completing performance appraisals, conducting staff meetings, and implementing performance improvement initiatives. The supervisor also provides on-call or backup support for other Patient Access functions as needed, including alternating weekends for ER Registration/Inpatient Admissions, and may cover scheduling, admissions, and ER registration based on operational need.

Requirements

• High school diploma or GED.
• 1–3 years of experience.

Responsibilities

• Oversee the accuracy and performance of registration, admissions, patient estimates, and authorization processes.
• Monitor registration-related errors and denial trends.
• Conduct daily audits to identify issues, support staff accountability, and improve front-end revenue cycle outcomes.
• Support daily Patient Access operations, including workforce and work queue management.
• Train employees and conduct retraining sessions.
• Review staff competencies.
• Implement policy and procedure changes.
• Monitor work to ensure quality and service standards are met.
• Complete performance appraisals and conduct staff meetings.
• Implement performance improvement initiatives.
• Provide on-call or backup support for other Patient Access functions as needed, including alternating weekends for ER Registration/Inpatient Admissions.
• Cover or back up scheduling, admissions, and ER registration based on operational need.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED